20bet Casino

I was blocked from the platform, my entire winnings were frozen

CHF22130

I registered on 20bet.com, where I deposited twice, totaling approximately €200. After winning €2,000, I attempted to withdraw my winnings.

During registration, due to a technical error, I was unable to enter all my personal details correctly. As soon as I noticed this (before requesting a withdrawal), I contacted their customer support via chat to update my information. They told me there was no problem and instructed me to upload my documents, which I did. Later, my documents were rejected.

After the rejection, I sent my details again via formal email, including my bank statement, ID card, and a detailed explanation of the situation. Even when initiating the withdrawal, I indicated that I was willing to verify my identity in any required form.

Suddenly, I was blocked from the platform, my entire winnings were frozen, and only one of my two deposits was refunded, which I have not received yet.

They claimed that I failed to verify myself within two weeks, although I never received any notification about such a deadline. Despite this, I was able to deposit, place bets on sports events, and play casino games.

It is unacceptable, outrageous, and extremely frustrating that I am receiving nothing from my winnings, and they only intend to refund part of my deposits as compensation.

I need my money!

Withdrawal declined many times

€200

hi i have been trying to withdraw from 20 bet as i have winnings worth 700NZD in there and its now my 12th time trying to withdraw from them and its been a different reason most times. the first time i got declined it was a verification issue so i uploaded all the documents required and still no luck. now theyre saying my bank keeps bouncing their transaction but i contacted my bank and there has been nothing come through on their end

Missing Deposit INR 20000

$700

I am writing to file a formal complaint regarding a missing deposit of 200,000 INR made on Transaction Successful
09:17 pm on 05 Jul 2025

Paid to
Shifana C M — ₹20,000
8139092061@ikwik

Banking Name: Shifana C M ✅
Sent to: MobiKwik
XXXXXX2061@ikwik

Transfer Details
Transaction ID: T2507052117080409372692
Debited from: XXXXXXXXXX53 — ₹20,000
UTR: 535662879325

Powered by UPI | ICICI Bank
I have already been in contact with support team via email, and I was informed that this deposit does not belong to you. However, when I attempt to use the same UTR on your website's deposit method, it clearly states that the UTR has already been used. This directly contradicts the information I was given and indicates that the transaction is, in fact, associated with your platform.

I have attached a screenshot of the successful payment from my bank account, which confirms the amount was debited and no reversal has occurred. I am also prepared to share my bank statement as proof in need and i am submitting video evidence too that utr has already been with website before but denying

I urge you to investigate this matter thoroughly and provide a clear explanation for why the UTR is showing as "already used" on your system, even though the deposit has not been credited to my account. I expect a prompt resolution to this issue and a full credit of the 200,000 INR to my account.

I am verified but still withdrawals are getting declined

₹20000

Hello

So I used 20bet when I tried to withdraw from my account, it gets declined everytime. I have spoken with live support they keep on saying your documents are complete, try withdrawing again and again. I literally have uploaded everything. I have been talking with them for the past 10 hours and they keep on repeating the same things. They did not send me the money, which is 44000 pkr Please help me. I have never gone through these things and complications like what they did to me here. I have been using many sites but this has never happened feels like they are doing it on purpose I'm not sure, tho but I literally tried everything and this is my last resort. I initially deposited 10K and got bonus which I turned in 44K in total and now they are not withdrawing from my account. I have all the screenshots as proof if anyone wants to see. I initially played blackjack and then played slots with my bonus.

Unable to withdraw my winnings and decline every time

₨44000

Dear Askgambler Team,
My previous complaint for the same issue was rejected and I was asked to place new withdrawal again if still issue occurs I was asked to submit new complaint again by Askgambler support team.

Since last one week I am still struggling to withdraw my winnings from 20bet casino. My withdrawal is still not credited to bank account and I am unable to contact support team as the bot is closing my chat by saying no agent available now since last 3 days. I request you to kindly intervene in this.

Closed my account without any explanation

₹103548

Hello,

I am reaching out to seek assistance regarding the sudden closure of my account with 20bet Casino. I opened my account just 5 days ago and placed some bets during that time. However, I received a message from the casino's support team stating that my account has been closed by the decision of their management, but they did not provide any specific reason for this action.

I believe there may be some active bets pending on my account, and I am concerned about the implications of the closure. I have reviewed their Terms and Conditions but still do not understand what led to this decision.

I would appreciate any guidance or support in resolving this issue, as I believe the closure may be unjustified.

Thank you for your help!

Best regards,

My account getting closed without explanation

€50

Hello,

I have a problem with 20bet casino.
Namely, I registered as a new user and accepted a 100 euro bonus for a 100 euro deposit.
When I did that, I first had to spend my deposit so I could play with the bonus (it didn't appear anywhere in my account)
I lost my 100 euros on various bets and now it was time to play with the bonus money.
Whatever bet I placed, football, basketball or tennis, I couldn't place a bet larger than a few cents.
I sent various inquiries but they kept saying that they had the right to limit bets so I could try another bet. Unfortunately, it wasn't possible to bet with that bonus.
So my advice is that you don't take any bonus from 20bet.
And now I don't know for what reason, one morning I just got an email saying that my account was closed?!?!?!
I ask them for an explanation, and until now I did not receive any response from them...
help me ASKGAMBLERS...
thank you

Beschwerde-Statistik

Gelöst 27

Durchschn. Betrag $ 4,501

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 1 Tag

Teilen Sie Ihre Erfahrung mit diesem Casino

Teilen Sie Ihre Meinung mit anderen Spielern. Seien Sie der Erste, der diesen Bonus bewertet!

Spielerbewertung

9.3/10 ● 190 Bewertungen

Top-Bewertungen unserer Spieler

Shkirat

9/10

Man, this site has been my go-to for betting on NBA.
I always get these little bonuses and free bets after I deposit, which just keeps me coming back.
Tried cashing out last week, got my money in like 24 hours. Solid stuff!

Elhazen

10/10

Honestly, 20Bet’s mobile app is smooth. I placed a few bets on La Liga games while I was on the go, and the app didn’t lag once.
Plus, withdrawing straight to my e-wallet was super easy. No stress, no waiting.

Jessey

10/10

I’m all about live betting, and 20Bet’s live section is top-tier! Bet on a UFC fight last week, and the odds were changing real-time. I even cashed out mid-fight when I thought my guy was about to lose – so worth it!

Nagle

10/10

I've been using 20Bet for like 6 months now and honestly, it's fire. Placed some bets on Premier League games, and the odds were way better than other sites. Withdrawals are fast too, which is super important. I got my winnings in less than a day!

Gavrill

8/10

Cool and awesome! This online casino was recommended to me by a friend and I registered through his referral link, got a few extra bonuses for it. All the top providers are here. Everything is reliable and transparent, as all the winnings that I withdrew very quickly and without problems credited to my account. The support is excellent, friendly and helps in any situation.

Thank you for your fantastic review! We're thrilled to hear that you had a great experience after registering through your friend's referral link and enjoyed the extra bonuses. It’s wonderful to know you find our platform reliable and that your withdrawals have been quick and smooth. We take pride in our customer support, and we’re glad you received the help you needed. We look forward to continuing to provide you with an awesome gaming experience!

20bet Casino vor 1 Jahr

Zoelo

10/10

20Bet was the best choice among betting sites for me. Everything is at your fingertips, it's very convenient to switch between matches, and the table of all betting options is clear and looks good.

Because sometimes on websites it looks like and excel spreadsheet. There were also no delays in deposits, everything went pretty quickly. I withdrew a maximum of 200 bucks and waited about 2 hours. I hope that you won't have to wait longer for larger amounts.

Hello, Thank you for your great feedback! We’re delighted to hear that you find 20Bet convenient and user-friendly, with clear betting options and quick deposits. We’re glad to know that your withdrawal was processed promptly. Rest assured, we aim to maintain efficient processing times for all withdrawal amounts. If you have any concerns or need assistance in the future, feel free to reach out to us. Thanks again for your support!

20bet Casino vor 1 Jahr

Barbro

10/10

I've been betting on 20Bet for a few months now, and the experience has been fantastic. The odds are always competitive, and I recently withdrew 150$ no hassle. The payout was in my account within 25 hours.

In these few months, I haven't encountered any serious problems at 20Bet. Yes, sometimes there are bugs on the site, but this is rare and doesn't affect the bets, which is the most important thing for me.

Hello, Thank you for the great feedback! We're glad you’re enjoying your experience with 20Bet and that withdrawals have been smooth. We’re working to minimize any site bugs and appreciate your understanding. If you need any assistance, feel free to reach out.

20bet Casino vor 1 Jahr

Ming0

10/10

I've had a great experience with 20Bet, especially with their fast payout times. Recently, I won a significant amount, and the money was in my account by the following day. They consistently process withdrawals within 24 to 48 hours, which is impressive.

The main reason for me to stay at 20Bet is the normal withdrawal of funds. I have been looking for a project that will work properly for a quite a long time, and now I don't have to worry about it.

Hello, Thank you for your positive feedback! We are happy to hear that you are satisfied with our fast payouts and reliable withdrawals. If you need any additional assistance, we are always ready to help.

20bet Casino vor 1 Jahr

Luna23

10/10

At 20Bet, the incentives are a major plus. Not only do they offer frequent bonuses, but their loyalty rewards keep the gaming experience fresh and exciting. Their user-friendly platform makes every visit pleasant and hassle-free.

Truly, I've found no issues with the platform, it functions perfectly. The site is excellently crafted, ensuring all features operate seamlessly, without any glitches.

Hello, Thank you for the fantastic feedback! We’re delighted to hear that you’re enjoying our bonuses, loyalty rewards, and user-friendly platform. It’s great to know that everything is functioning smoothly for you. If you ever need assistance or have any suggestions, feel free to reach out. We appreciate your support!

20bet Casino vor 1 Jahr

Oblation