Beschwerde #9 Zodiac Casino

Withdrawal confiscated with unjustified accusations

Von mattsmall

vor 10 Jahren

I have had my withdrawal confiscated because i apparently have duplicate accounts which i 100% do not i made a deposit of £1 to receive a £20 bonus which i did i won then rang zodiac casino to ask what there wagering requirements were which i then met i made seperate withdrawals totaling £750 i only have one account i will not tolerate this nonsense of refusing to pay what i rightly won i met all requirements and this decision is unjustified i will not rest if it takes me years i will do anything to get my money which is owed

Unseriöses Casino Zodiac Casino

Grund Verstoß gegen die AGB des Casinos

Betrag £750

Diskussion

AskGamblers

• Support Team

vor 10 Jahren

This complaint is unresolved, because of strict in-house rules of the casino; they can't provide us with evidence regarding this player. We recommend to the player to seek further help with licence authority that issued their licence.

mattsmall

vor 10 Jahren

Ok i will askgamblers this case must be unresolved?

Zodiac Casino

• Representative

vor 10 Jahren

Hi Matthew

As I said, you're welcome to go to ecogra.
This will be my last response here.

Cheers

mattsmall

vor 10 Jahren

http://www.zodiaccasino.com/terms/
General Promotion Terms and Conditions
1. All promotions can only be claimed once per computer, mobile device, person, household, family, household address, email address, credit card number, IP address or shared computer environment such as a library, workplace, fraternity, university or school. Any winnings associated with a bonus being claimed more than once will be confiscated and the casino account locked.

Above is your terms which makes your previous reply above me having a different address very relevant :
1) I matthew smallman only have one account with zodiac casino (no terms broke there)
2) I matthew smallman didn't use the same mobile device (no terms broke there either)
3)I matthew smallman do not have the same HOUSEHOLD ADDRESS (this is the one you said was irrelevant so no terms broke there)
4)I matthew smallman do not have the same email address (no terms broken there)
5)I matthew smallman registered my own debit/credit card number once and once only (no terms broken there)
6) I matthew smallman used a complete different device (a tablet) to the other named person who used her own personal mobile (no terms broken there)
7) I matthew smallman didn't use a shared computer environment (no terms broken there)
so now I've taken the time to prove that I haven't broken any terms and conditions I should now be paid my winnings which I rightly won I played though your wagering requirements and did everything your terms and conditions stated .

Zodiac Casino Beschwerde-Statistik

Gelöst 20 / 22

Durchschn. Betrag $930

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

Zodiac Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Auszahlung seit 11 Tagen auf Pending ohne Reaktion vom Kundenservice

Guten Tag , ich hätte nie für möglich gehalten diesen Schritt gehen zu müssen.

Mein Konto ist zu 100 % vollständig verifiziert. Meine Auszahlung ist mittlerweile seit 11 Tagen in Bearbeitung.Der Kundenservice hält mich immer wieder hin und bittet mich zu warten.

Es geht um einen Betrag von 2596 Euro. Dieser wurde mit Sportwetten erreicht. (Ohne Bonus)

Ich wette seit über 15 Jahren und musste noch nie solange auf eine Auszahlung warten.

Ich achte bereits bei Registrierung bei einem Buchmacher auf vollständige Verifizierung.

Ich stehe zu 100 % im Recht und man lässt mich offensichtlich Warten!

Bitte helfen Sie mir. Vielen Dank.

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Here are the attached files of the withdrawal they didn’t pay me

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I try to reach support and all they can say is It will be send tomorrow. They can't tell me when exactly and why they didn't send it yesterday.

My complain here is that the 48 hours pending is long enough, now 95+ hours in pending is unacceptable and we all know why they do that "pending" period.

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Support won't help me other than saying tomorrow.

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Encouraged to deposit, withdrawal not paid

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Zodiac have still been encouraging me to gamble via email and accepting my deposits.

I strongly think that Zodiac do not have the funds to pay me.

Zodiac emailed me on 29 April saying that in order to process my withdrawal I needed to send my:

Utility bill

Driving licence

Front and back of card.

I sent all the requested documents. However Zodiac still did not process my withdrawal; and 7 days later they asked for my bank statement, and bizarrely a picture of my ID next to the computer with my Zodiac signed in.

I duly provided this and have still not received my money.

Please asssist me with this Ask Gambler.

Regards,

< Full name removed >

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Payment delayed, risk management team is yet to comeback after a week of waiting

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Waiting almost two weeks to resolve on reported mistake with e-check transaction

Below is the email I submitted to casino risk management after being directed to by chat . Its been 12 days with nothing . I have no response, my account is locked, the phone number provided does nothing but direct you to chat. Chat directs me to email, email never responds :( , my user name is tracy Username: ******* Casino: Zodiac Casino I was asking chat help for withdrawing my winningsof $169 and as i went through the steps for an echeck I did it as a deposit instead of withdrawel. She sad to contact you to cancel the deposit as it was in error and then she said chat can help me my orignal wihdrawel. I HAVE NOT TOUCHED OR PLAYED A GAME SINCE THIS PER CHAT PERSONS REQUEST here is my conversation with chat tonight Tracy i went to withdraw my money via an echeck and did a deposit insteaD CAN YOU PLEASE REVERSE AND CORECT IT10:15 PM i did not realize i hit the echeck and filled it out for a deposit instead of a withdrawel Hannah I’m just going to pull up your account details. Give me a moment to see what I can do. Tracy ok i just tred to withdraw my winnings of 169 and did it as a deposit Hannah Ok, thank you please wait just a moment and make sure not to play any games. Tracy not doing anything lol and thanks Hannah Thank you for waiting Tracey Ill just be a few more minutes Tracy ok thanks Hannah Thank you for your patience. You will need to contact our Risk Management Department for a refund via email at [email protected] In the mean time be sure not to play with the funds or we won't be able to refund the money Tracy well what do i tell them and why couldnt you fix this issue this is money i can not have taken out of my account can they resolve this asap Hannah Just tell them that you deposited the money by mistake and they can issue you a refund.

Ungelöst

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