Beschwerde #10 Zodiac Casino

Unjustified confiscation of winnings

Von luke50

vor 10 Jahren

I signed up to zodiac casino because of the bonus of deposit £1 and get a free £20 bonus to play with so i spoke with someone fro the help desk and they explained it all i had a look at the terms and conditions and these must have been different ones from what i have been emailed about. I then played on Megah moolah and game of thrones slots and met the wagering conditions and tried to withdraw my funds i contacted live help and they told me it would take 48 hours to process 72 hours went by until i went back onto live help for them to tell me risk management wanted me to contact them i sent a email to them straight away with being told it takes 48 hour to reply i waited. i waited for a whole week in fact eventually somebody helped me and emailed them to contact me later that night they did as well as blocking my account and voiding my winnings because i deposited using my mothers paypal i only used it because in the past money from my credit card has been taken due to online shopping so i decided to use my mothers paypal i can prove it is my mothers and can use my credit card to get the money out if this issue gets resolved. they seemed fast enough to take money out of the account i even had calls to try and get me to deposit this happened a numerous of occasions but when i try and take money out i have to wait a week to get my account locked? to me i feel although i have been scammed as you knew the problem but did not tell me this would occur instead you tried squeezing more money from me. i have since emailed them and am awaiting a reply hopefully this time it is replied to sooner.

Unseriöses Casino Zodiac Casino

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Diskussion

AskGamblers

• Support Team

vor 10 Jahren

Dear @luke50,

It is a nice practice to confirm if your complaint is resolved or not. Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

AskGamblers

• Support Team

vor 10 Jahren

@luke50,
Are you satisfied with casino response, can we close this complaint? Thank you.

Zodiac Casino

• Representative

vor 10 Jahren

Hi Luke

I realise this might be a tough one on your end, but the rules of the casino clearly state that this is not allowed.

General Promotion Terms and Conditions:
10. "If the Credit Card, Ewallet or financial account used to deposit and/or withdraw funds is not in the name of the individual registered on the Casino Classic account, then all winnings will be void."

These are the terms you agreed to when you created your account at the casino. To do this you ticked a box stating you had read and agree with these terms. The casino cannot be responsible for terms read elsewhere as these are clearly shown on the website as well as within the software on registration.

Unfortunately since the terms have been broken, I can't do anything more. Of course if you are unhappy with the casino's decision you can also go to eCogra.

All the best.

Cheers

Zodiac Casino Beschwerde-Statistik

Gelöst 20 / 22

Durchschn. Betrag $930

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Mein Konto ist zu 100 % vollständig verifiziert. Meine Auszahlung ist mittlerweile seit 11 Tagen in Bearbeitung.Der Kundenservice hält mich immer wieder hin und bittet mich zu warten.

Es geht um einen Betrag von 2596 Euro. Dieser wurde mit Sportwetten erreicht. (Ohne Bonus)

Ich wette seit über 15 Jahren und musste noch nie solange auf eine Auszahlung warten.

Ich achte bereits bei Registrierung bei einem Buchmacher auf vollständige Verifizierung.

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< Full name removed >

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