William Hill Casino - Check verification documents for more than a month

Hello. February 8, I made a deposit (screen).
February 11, requested documents (screen).
blocked the withdrawal of funds (screen).
February 12, I submitted documents to live chat. To date, I have not received an answer. live chat promise "soon, soon, soon".
more than a month have passed. I worry about my money. from the support of any particulars. help.
I contacted the "second opinion" service. they also ask to wait