Wildblaster Casino - Money taken away and account closed based on unjustified accusations

Player provided documents edited with Photoshop, payout can only be made to players who have real documents.

Dear Wildblaster Casino,

AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the issue along with evidence which will support your accusations towards the player, with quoted terms that have been breached, if any.

Upon AskGamblers Complaints Terms we consider all evidence strictly confidential and won't be publicly displayed or sent to the third party. Please send required information directly to suppor­­t@­a­s­kg­­amb­­le­r­s.com.

Thank you in advance.

Whaaat??? All the documents I have sent are real.....

Additional documents will be requested from the player for further investigation.

Sent the doc the casino requested yesterday

We are still waiting for additional identification selfi

Hey!

How many times do I have to send you the selfie. I already uploaded the selfie twice fulfilling your requirements. What is the problem here, I cannot get...

I can send to Askgamblers the selfies that I made and the demands of the casino. I also want to mention that the casino set the deadline of 1 day to send the selfie and I always sent them in the right time...

Dear Player,
We kindly ask you to upload into your profile selfie with ID and handwritten note "Hi Wildblaster Casino 02.04.2019".
Also we ask you to hold your ID above the note holding it at face level (with the note right below it).

Hey!

This exactly what I uploaded. How many times will I have to do it??? I could send the selfie to the askgamblers team. But I would ask to send it privately because of the ID details. Can the AskGamblers team provide with such an email please!

Actually I can download the selfie here. Third time sending them selfie!!!! This is the request they are sending - We kindly ask you to upload into your profile selfie with ID and handwritten note "Hi Wildblaster Casino 02.04.2019". This is just ridiculous. Please make the payment of my win!

Dear Player,
We kindly ask you to upload into your profile selfie with ID and handwritten note "Hi Wildblaster Casino 02.04.2019".
Also we ask you to hold your >>>>> ID above the note holding it at face level (with the note right below it) <<<<<<.

All data in ID must be readable! Please do not load docs in public forums like here! Thanks!

Sending you the selfies.

For the second time checking players handwritten note and we can confirm that its manipulated with photoshop, which is goes against our terms and conditions: https:­//w­ww.w­il­dbl­ast­er.c­om­/te­rms­-an­d-c­ond­itions

ANTI-FRAUD POLICY
The Company has strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:

participating in any type of collusion with other players,
development of strategies aimed at unfaithful winnings,
fraudulent actions against other online casinos or payment providers,
charge back procedures with a credit card or denial of some payments made,
other types of cheating,
or is known to have gone bankrupt in the country of his residence,
providing incorrect information about personal data during registration
the Company reserves the right to terminate the user account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform the regulatory bodies of such fraudulent actions performed by the player.

The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

use of stolen cards;
chargebacks;
creating more than one account in order to get advantage from casino promotions;
providing incorrect registration data;
any other actions which may damage the Casino.
The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.

The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or, change any games or events being offered on the Website.

Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.

Please note that if you requested a withdrawal, but the sum of bets made since last deposit is less than three (3) times the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at sole discretion of the Casino.

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Wildblaster Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.