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Wildblaster Casino - Account closed and funds confiscated


vor 6 Jahren
I made several requests to withdraw. My first withdrawal request was USD 188.25 and the casino required the usual verification of ID, address and photo or screenshots of method of deposits. I did upload all and approved but payout of my withdrawal was not released stating they need me to upload my photo holding the credit card I used for deposit and my selfie holding a note saying their casino name and a date (As per Casino’s email dated 19 Nov 2019). I did that too and initiated my next attempt of withdrawal (22 Nov 2019) of USD427.50 (not sure exact figure as I was too late to take screenshot of transaction history when they disabled my account). Again they did not issue the cashout but requested me to upload another selfie of me holding my ID document. I did that and uploaded it to my profile account (23 Nov 2019) followed by repeating the withdrawal of same amount. A couple of hours later they send an email saying “Per administration's decision your account was closed and all the funds confiscated.”
I wrote back to ask to clarify as I have done nothing wrong neither have I any intention of any fraud whatsoever. They replied that it is administration’s decision and it is final.
I noticed the bad business behavior of Wildblaster Casino in its hassle of verification procedure, the mediocre support team, false advertising multiple payment methods and not acknowledging with email any withdrawal made.
Unseriöses Casino Wildblaster Spielothek
Grund Sonstiges
Betrag $427.5

Diskussion

User name

AskGamblers Complaints Team has been provided with clear and undisputed evidence on behalf Wildblaster Casino management that player violated their Terms&Conditions and more specifically committed potential fraudulent activity:

The Company has strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:

  • participating in any type of collusion with other players,
  • development of strategies aimed at unfaithful winnings,
  • fraudulent actions against other online casinos or payment providers,
  • charge back procedures with a credit card or denial of some payments made,
  • other types of cheating,
  • or is known to have gone bankrupt in the country of his residence,
  • providing incorrect information about personal data during registration

The Company reserves the right to terminate the user account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform the regulatory bodies of such fraudulentactions performed by the player

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this complaint and moreover, to ban the player from using our services in the future.

User name
Player has violated the following points:

1) Suspicion of money laundering, as he initially made deposits through one payment and tried to withdraw to a completely different place if possible.

2) Docs (selfie with credit card) were edited with Photoshop or other graphic editor.
User name

Dear Wildblaster Casino,

AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the issue along with evidence which will support your accusations towards the player, with quoted terms that have been breached, if any.

Upon AskGamblers Complaints Terms we consider all evidence strictly confidential and won't be publicly displayed or sent to the third party. Please send required information directly to suppor­­t@­a­s­kg­­amb­­le­r­s.com.

Thank you in advance.

User name
Our AntiFraud department has checked and found that uploaded docs (selfie with credit card) were edited with Photoshop. We are required to verify that only own credit cards are used for payments.

Wildblaster Spielothek Beschwerde-Statistik

Gelöst 4 / 4
Durchschn. Betrag $5,265
Durchschn. Dauer 14 Tage
Durchschn. Antwortzeit 2 Tage

Wildblaster Spielothek Beschwerden

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Wildblaster Casino - Impossible to request a withdrawal
3 times my withdrawals have been declined but am making a complaint about the most recent. I’ll go through the three though.
Ok, so first time I made a withdrawal of $1,300. That was declined due to my account being suspicious for no reason and I had completed the verification process. My money was returned to my account. In there T&C it states that the casino may HOLD funds if they feel the account is suspicious. When I told them that it states HOLD and not return funds they said that that was my interpretation.
Second time I made a withdrawal of $2,000 the money was taken from me and my deposit returned to my account because I had received a bonus which I didn’t know about and apparently I had multiple accounts with the same IP address. I argued that because I only use my mobile phone without WIFI and when using a phone with a sim card it doesn’t have a fixed IP address and constantly changes. I confirmed that with my service provider who said that it was impossible for that to happen. Apparently I had over 10 accounts with the same IP address. When I asked them for the details they refused due to privacy.
Now, thirdly which is my complaint.
I got onto chat and asked if I deposit from now on will I have any issues withdrawing. They said that my bonus has been disabled and I won’t I can make withdrawals without any issue. So I deposited. I had my account up to $3,000 which I made a withdrawal. I waited approx a week and hoped on to chat to ask if it had been processed. They said not yet so I waited. About 2 days later I asked again in which they replied that it had been declined. When I asked why they said that commonwealth bank don’t allow then to deposit money into an account with them. Firstly I said that can’t be correct. They sent me a list of ways to withdraw which excludes pretty much every Australian bank. I asked them to please put it simply on how I withdraw if I bank with commonwealth bank. There response was that I can’t. I checked there withdrawal methods that they list on there site and it doesn’t mention anything c about that. It does say that you can withdraw in AU via MasterCard or visa. In Australia you can’t withdraw into a MasterCard. I contacted the commonwealth bank who sent me an email stating that there’s no blocks on my account and they also told me that any person, company or business can deposit money into a BSB account so that they are lying. I then requested a refund of all my deposits as I don’t see why they should except my deposits but not be able to withdraw. I think it’s only fair as I’m not donating money, I deposit in the hope of being able to withdraw winnings which is I’m told impossible with them. It’s hard enough to win and three times I was refused and told I cant
Status rejected Abgelehnt