Delayed Payment and Unresponsive Customer Service

Hi,

I had been playing at Wazamba Casino for some time with no problems whatsoever and with a very cordial and timely customer service.

That is, until I started to make withdrawals. Quite quickly the processing of these withdrawals abruptly stopped. I was told that the D.O.B on my passport does not match the D.O.B declared on my application. I was asked to explain why this was so.

I responded to this by asking how they could compare the D.0.B on my passport as I have no record of ever having submitted it. I asked if they could tell me on what date they received it. This is the point at which they fell silent and have not responded to any of my last 7 emails.

Please note for your records that I have supplied all requested documents and clarifications, including a pdf of my bank statement and clarification on my D.O.B. Wazamba is not responding to these emails or any of my emails regarding the outstanding withdrawals, three in number, cumulatively standing at 6000 euro, the first of which dates back to 10/10/2022. I have a further 22,700 euro on this account that I also cannot withdraw

For transparency in relation to myself, Wazamba and AskGamblers please note that I emailed on the following dates and received absolutely no correspondence in return.

01/11/2022 14:43 GMT

02/11/2022 12:49 GMT

03/11/2022 11:00 GMT

03/11/2022 15:21 GMT

04/11/2022 11:05 GMT

08/11/2022 02:38 GMT

09/11/2022 15:59 GMT

Please also note that these emails were sent to both the Finance Department and the KYC Department.

Wazamba states that they aim to respond within 45 minutes on average. However it is now 10,240 minutes and they have not responded.

I request that Wazamba processes these outstanding withdrawals ASAP.

Regards

Al