VulkanVegas Casino - Withdrawals problem still going on

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basia87 Polen
Veröffentlicht am 4. Mai 2023

I wanted to file a complaint against the Vulkan Vegas casino because 2 days ago I ordered payment of PLN 700 where in the regulations it says that withdrawal up to PLN 2000 is accepted for up to 2 days.

At the moment the casino has broken the regulations written in the chat all the time I hear the same thing wait and wait.

The statutory time for accepting the payment has already passed in the attachment

I am sending chat conversations as well as transactions that I ordered 2 days ago.

ASKGAMBLERS please help me solve this problem

AskGamblers
Veröffentlicht am 6. Mai 2023

Dear VulkanVegas Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Veröffentlicht am 8. Mai 2023

Dear all,

This complaint has been reopened as per VulkanVegas Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Veröffentlicht am 8. Mai 2023

Dear All

According to our records all was paid out on May 4.
There are currently no active/pending requests.

Dear Player, can you kindly confirm?

Regards

AskGamblers
Veröffentlicht am 8. Mai 2023

Dear @basia87,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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