Videoslots Casino - Verification issue blocked withdrawals

Hello Benjamin,

We can see you've been in contact with us about this on the live chat recently, and you had a question about the latest requested information yesterday.

We've not yet received the requested information, so we warmly encourage you to return to us with this as soon as possible, so we can conclude the due diligence and return your account's access back to normal.

Please do feel free to reach out to our support via e-mail or live chat, if there are any questions about any of the latest requested information.

Kind regards.
Team Videoslots.

Dear @Babo,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi,

Sorry for radio silence, I was in transit on a project!
I took time today and managed to acquire and sort proof of wealth documents VS was asking for.
Sent today!
Again, and after 10 years of gambling I was never asked for providing this kind of documents.
I still think this kind of requests are on a limit re privacy and I truly hope this does not leak out.
Dont trust anyone, why would I trust VS?

I guess I understand that these type of time to time checking for potential money laundering are in place and I understand that and have nothing to hide. Its all clear from transactions-proof of wealth.

Joke aside, but if I would be laundering money, I guess we would be adding couple of zeros, right?

Please, let me know if this will now get resolved as there is nothing else I can do or either send.


Thank you.

B

Hello Benjamin,

Thanks for sending us the additional documents. These will be processed as soon as possible, and we will be in contact with you via e-mail to follow on the case.

Thank you for your cooperation and patience,

Kind regards.
Team Videoslots.

Hi. I did receive your reply to email, and now waiting for this to be resolved.
I will post details here as well.

B

Hi Guys,

VideoSlots wrote to me again via email and are asking for another round of bank statements from both accounts from various dates, for incoming and outgoing - proof of wealth issue!
They received everything today with also explanation re Paysafe tickets etc.
Hope this gets resolved.

PS
I am still frustrated that this monitoring happened on the same day I wont more then 1500x and tried to withdraw and I was withdrawing from the site via Skrill sometimes more then once per week etc.
If they would allowed me to withdraw at least that day, I would maybe consider they aren't that bad, or maybe I was just unlucky and the system choose my account on that very day, I will never know, but they do :)

Hi Benjamin,

I can confirm that we have received the latest information you and it will be reviewed soon.

we apologize for any inconvenience but we do have to perform this kind of checks at some point.

Kind regards,
Team Videoslots

Hi,

I understand, I have replied today to your latest request.

B

Dear Videoslots Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi Benjamin,

Thank you for your reply.

We have followed up with your case and we can confirm that your latest reply are with our department in charge.

We apologize for the waiting times and hope to get back to you as soon as we get an update.

Kind regards,
Team Videoslots

Hi,

They replied:
“ Thanks for your reply and your continued cooperation.

This explanation is relayed to our due diligence team, and we'll get back to you as soon as there are any news on the case.

We hope for your patience in the meanwhile and wish you a nice day.”

Hope this gets resolved soon.