Videoslots Casino - Using Document Review process to delay my withdrawal as much as possible

Hello there,

I'm unfortunately not able to identify your Videoslots account with information you have linked with your AskGambler account, so I cannot confirm the current status of any open cases you have with us.

But I can assure you that any delays you experienced with withdrawals is not due to your closing the account.
Verification or due diligence of your account or payment methods, that would be needed in relation to completion of a withdrawal that was requested, would still have been needed whether your account was closed or not, and there is no special loophole to withhold or delay any withdrawals because of account closure, so I'm very sorry that you've been left with this impression, or in general that this is all done with malicious intent towards you.

No documents should still be awaiting review or be pending for review since the month of January, so there must be some misunderstanding if you've not yet received any updates in relation to verification or due diligence requested and received then.

We encourage you to contact this e-mail address: teamvi­deo­slo­ts@­vid­eos­lot­s.com with your Videoslots account details, so we can investigate the situation further.

Kind regards.
Team Videoslots.

Dear @bobbycat991,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you have contacted the Videoslots Casino team as suggested.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse to cooperate or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

There is no misunderstanding I checked with you online chat only the other day and they clearly say it is still been reviewed.

And how can you not link my account

Username

Bobbycat1967

Email address: <email address removed>

Did you need me to send you proof of correspondence between me and your team for the last 3 years to perhaps jog your memory.

The email address should be enough for you to know who I am and to verify that you have not paid me since January

Dear @bobbycat991,

The AskGamblers Complaint Team has removed your email address from the latest public post due to privacy issues. We kindly ask you to refrain from posting sensitive information publicly and to confirm whether you have contacted the casino via email as suggested.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse to cooperate or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you forward it to the relevant regulatory body.

Thanks in advance for your cooperation.

I put my email address in because that’s my username not <removed>

If you are able to relay this to them as they somehow cannot find my account

Dear Videoslots Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello BOBBYCAT991,

We created a manual withdrawal of 2500 USD on 30th of March but unfortunately it failed and was reverted back to your Videoslots account.  The bank did not support the withdrawal method we try to use (possibly due to USD currency).

We have created a new attempt on 5th of April, which should arrive by 12th of April the latest (within 5 banking days).

We have also informed you over email and you may reply to it if you have any questions about the withdrawal. We'd also appreciate confirmation if you receive the funds.

 Kind regards,

Team Videoslots

Dear @bobbycat991,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I still have not received any funds an am checking the bank every day

Hello BOBBYCAT991,

We've sent you an e-mail earlier today regarding the difficulties with this transaction.

Please get back to us with what was requested, if you wish to attempt the alternative that was suggested.

Kind regards.
Team Videoslots.

Hi BOBBYCAT991,

We received your latest documents and will try again the withdrawal to the different payment method.

I have today forwarded the document to our payments team. It is prioritized so lets hope it goes through fast.

Kind regards,
Team Videoslots

Hi there,

Just to inform that the customer gave us alternative banking details to try again. the latest withdrawal attempt was made on 17th of April with different banking details. It should arrive on the account hopefully by Friday the latest.

Kind regards,
Team Videoslots

I have finnaly recieved funds
Thank you everyone for expediteing this and getting it resolved.

I have finnaly got the funds, thank you everyone for your input

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.