Videoslots Casino - Missing withdrawal for 3 weeks so far

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£ 1750

vor 3 Jahren

Withdrawal for £1750 made on the 11.12.21 to an old debit card, I was told that it wouldn’t be a problem as long as it was still linked to my bank account. 3 weeks later and I’m still waiting for my money.

Time after time I’m just being told it’s being ‘looked at’ by the payment provider with no update. It’s taken so long I’ve had to provide 2 bank statements to show I didn’t get the money. It doesn’t take 3 weeks to put a tracer on my funds and locate it, where is my money.

vor 3 Jahren

Hi Astria!

I can see that this transaction has been cancelled, and the funds were returned to your Videoslots balance, and that you yesterday made a successful transaction to a different payment method.

Please let the support team know if the transaction has not hit the new payment method used for withdrawal yesterday yet, so we can look further into this.

Apologize for the inconvenience.

Kind regards.
Team Videoslots.

vor 3 Jahren

Withdraw was received yesterday, all resolved.

Thanks Videoslots

AskGamblers
vor 3 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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