Vegas Paradise Casino - Delayed payment for more than 40 days now!!

You can find 2 pictures of the evidence.

Hello Frederick,

Can you share your Username and email id via private message with us so that we can resolve the issue asap?

Dear Vegas Paradise Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Please let us know if there's some update regarding this case.

Thank you Askgamblers,

@Frederick
We have noted your user details and have forwarded this to the concerned department.
We will update you as soon as we have a solution.

@ Vegas Paradise Casino

Thank you for your response. For what you can see I was very patient. All this give me a lot of problem ( family problem, sleep, stress, interest in my credit card because of the waiting. I put more than a full day total of my time to email, chat, make complaint to get my 2000$ CND earn money.

I have call Master Card on May 8th to let them know that progress play had no trouble to debit my card in a matter of seconds but when I'm asking for a withdrawal they can't do it. They investigated on their side for the security of all Canadians that use this platform with Master Card as payment. If you pay me before they can take charge of my case I will have to call them and they will stop their investigation.

Like I write you before by email I don't want to disturbed your business but I'm waiting for more than a full month before I push my case publicly. I give you more time than the majority of gamblers because I think that anyone should have a second chance.


Frederick

@ Vegas Paradise Casino

Charlotte from your Customer Support call me. They tell me that a withdrawal with my master card can't be done. They proposed me to transfer the money via Eco Payz account that I have to created with my Master Card ( card that I used to play on vegas paradise casino ). I did that and Eco Payz don't accepted Master Card. I'm tired of all this.

Frederick

@ Vegas Paradise Casino

I call Master Card and they don't understand how you could accepted my deposit with my card and not be able to give me back my withdrawal on this same card. It's make no sense at all for them. If I buy something at a store with my card they should be able to reimburse me on my card if I bring the article back.

Let's make it clear I don't care how you are going to proceed to my withdrawal. I just want my money 2000$ CND. Like I said before I can send you all my bank account number on your security service so you transfer my money in my bank account.

Frederick

Hi Frederick,

We apologise to keep you waiting.
Our team is working to find the best option for transferring your money to you.

@ Vegas Paradise Casino

Thanks to your reply i'm looking forward to you to find a quick solution with your finance department. It should be done long time ago. Charlotte of your Customer Support help me to find a way with the finance department but it seems tough to have answer in the same day by the finance department. After all this waiting time, my case should be at the top of the list to be resolve.

Thank you

Frederick

Hi Frederick,

Thank you for being patient with us.

The payments team has found a solution and you should be receiving an update by tomorrow.