I tried to make a withdrawal around December 14, 2020 only to see that the withdrawal options didn’t have nearly the amount of options as depositing does. Only 1/3 displayed as withdrawal options actually is one that you can use, and that is ecopayz. I informed them that I cannot reopen my ecopayz account and I was told that they would get my funds to me somehow. I haven’t heard a word back from them since. I check in on live chat often with the same reply on the withdrawal options. I tried bitcoin, then was told it wasn’t an option but it is displayed there so I don’t know why it’s there.
Beschwerde-Info
Dear @brielritchie,
The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
Hi @brielritchie,
Thanks for playing at Vegas Paradise. We are sorry for this inconvenience. We will get in touch with the concerned team and check this issue in detail and get back to you.
Thank you!
Dear @brielritchie,
Our team is handling your request with outmost priority and our Payments team has noted your case to ensure that the matter will be dealt with accordingly.
We completely understand where you are coming from and why this matter might bring frustration. It is in our utmost interest to working hard towards finding a reasonable solution between our commitment to providing you with a fair, open and credible experience whilst working to overcome any technical impediments that might prevent this payment from going through.
Our dedicated teams are working towards making all payment methods available with the highest priority.
Meanwhile, you will be contacted by a representative who will advise on further alternatives to ensure you receive your funds.
Your patience and understanding are highly appreciated.
Sincerely,
VegasParadise
Much appreciated!
Sent them my skrill info. Just waiting on that! :)
Dear @brielritchie,
Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.
Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Still waiting on a reply from them since giving them my skrill information!
Dear @brielritchie,
We confirm that our dedicated Payments team attempted payment towards your Skrill account today, however, it failed.
The details of this transaction together with further alternatives were emailed to you by one of our representatives.
We will continue trying various methods until the payment will be finalised.
Your patience and understanding are highly appreciated.
Sincerely,
VegasParadise
Sent the Neteller info! :)
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