Vegas Paradise Casino - Withdrawal request worth £3000 seriously overdue - Beschwerde gelöst

Ede13571 Vereinigtes Königreich

Hello. I have been waiting for a withdrawal from Vegas paradise now since the 29th of may. I have been through verification and have sent all the correct documents and have been confirmed I amverified.
I have contact live support and they keep saying it's being processed and when I email I never seem to get any emails back. I spend a lot of money with them but they do not seem to be focused on my withdrawl.
I have now been told by live chat that it will be reviewed Tuesday but no explination why it has taken 8 days when it stats 3 days on there terms and conditions. I am not willing to wait till Tuesday to see if it is sorted and if it not I have to submit a compliant so i would nuch prefer to submit it now so they can not mess this up.
Please find attached a photo of my pending withdraw .
Kind regards

Josh

Vegas Paradise

Hello Josh,

Thank you for contacting us :)

I have noted your complaint and forwarded it to the investigation team on priority.

We get this resolved quickly and get back to you :)

Ede13571 Vereinigtes Königreich

Thanks for replying can you tell me when this will be sorted or expect some feedback ?as I have been very patient considering the amount of money wr are talking about ? Do u not need need my username ?

Ede13571 Vereinigtes Königreich

Any up date on this?

Vegas Paradise

Hello Josh,

Thank you for your Patience :)

I just got word that the payment was set to be paid today.

Can you please let us know as soon as you receive the payments ?