Vegas Paradise Casino - Reopened my account and let me deposit despite being permanently Self-Excluded

Hi @Yaffc, Thanks for bringing this issue to our notice. We have taken note of the issue and forwarded it to the concerned department. I will let you know their reply when the investigation is concluded. :)

I have just received a reply from your department. And will close the complaint once it has been confirmed. Iam just waiting for an email back.

Hi @Yaffc , It is great to hear that you already got a response from the investigating team. In future also if you have any such issues then please let us know. Your feedback will help us to make Vegas Paradise better with each passing day. :)

Like I say I've not heard back from your security team with confirmation . cam you update me? Thanks

Hi @Yaffc, Did you get any confirmation from the security team? Please let us know. Thanks :)

Hi there I have sent numerous replies to your security department with no response can you please update me thanks

The complaint has been reopened due to a submitter's request and we would like to give it a chance for a successful resolution.

Thank you very much for reopening this.

So after been promised a refund I was told a cheque had been sent and waited patiently. I have contacted live chat to be told. It's has been sent . but each rep gave me 3 different dates .

Please can you tell me if and when it has been sent as I feel like I'm been given the run around

Thanks

Hi, @Yaffc, I have noted the complaint and forwarded it to concerned department. Once I receive a reply I will let you know. Thanks :)

Hi there any reply from your security department as this is taking a very long time now!