Vegas Paradise Casino - Unable to withdraw my $3000

Dear Joanne,

Please keep in mind that all your attachments have been removed due to the fact that there was sensitive personal information stated there. Make sure to follow AskGamblers Casino Complaints Guidelines /http:­//w­ww.a­sk­gam­ble­rs.c­om­/co­mpl­ain­t-g­uid­elines/ more carefully from now on.

Hi @72Mach1

Thank you for contacting us :)

Can you share the username and email id you have used at Vegas Paradise? It will be helpful for us in resolving the issue asap :)

AskGamblers Complaints Team sent user's credentials directly to the casino management.

Hi my user name and email are the same......not sure if supposed to be privately I don't usually do posts on forums so not sure what I am and am not supposed to post, but it's ******­***­**@­hot­mai­l.com that's User name and email. Sorry if not supposed to post but wouldn't let me reply to email you sent.
Thanks and I really appreciate your help.

Just had email from them..... they are now asking for money bookers screenshot showing my name etc. I only use Skrill so what is money bookers?, is that the same thing? I explained to them that the page showin my actual name won't show the transaction to Olorra mgmt, the page that shows the one transaction shows my email which again is user ID. How the hell do I get a screen shot of my name and Olorra mgmt transaction on same page when it doesn't come up like that. Took days to get response off Skrill, who just took one whole month to sort out why I couldn't withdraw my money from them, so they not much better. Any ideas, don't know what money bookers is so chances are I don't have money bookers account but unfortunately got a Skrill account I don't use.

Dear @72Mach1,

Moneybookers and Skrill are the same company. Moneybookers change their name in Skrill couple years ago. When you make a screenshot of your transactions in the upper corner will be visible your Skrill ID also.

I hope this will help you.

What is moneyboojers, I only have Skrill and PayPal, they now want screenshot of moneyboojers and I door even know what it is and what has that got to do with withdrawing into my verified bank account.....nothing at all. Help

No cos they want to see my name not my email which is my user ID so I opened up my personal details page and sent a screenshot of that, but it doesn't show the transaction made to them, that's on a different page so how can I combine so it's all on one page.? Be another two days before I get a response from them now. They'd make a shed load of money on the interest keeping people's money this long. As I said I need that urgently so this so frustrating to me, as soon as I'm payed out and no funds I won't be using them again. I won a $14,800 jackpot before Xmas on Osiris Casino and they disqualified me and took all that money off my account as they said I'd made bets over $5, that was bad enough believe me, how they can be allowed to do that is just so wrong, I even asked the live chat person if id finished play through, got told yes and congratulations just to be disqualified a few days later, lucky for them I can't get to them grrrr, that was heartbreaking when I'm so hard up at moment due to unemployment. I'm waiting for Vegas Paradise to do same thing once my verification finally goes through. That'd be the icing on the cake wouldn't it, but I made sure no bets done post withdrawing are over $5, so hopefully they can't use that one on me.

Hi @72Mach1

We have received information from the concerned department that your account was verified please, let us know when you receive your winnings :)

Thank you :)

Got call from Vegas Paradise today, they required a re-send of a document and upon sighting document agreed verification complete. They have released my winnings, will confirm on here when I receive in bank, thanks for the help "Ask Gamblers"