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Even though I been in talks with Vegas Paradise on behalf of my Son, they now seem to be ignoring my emails even though they promised to help.
They received written permission from my son to discuss this matter for the simply reason I do not want my son to be more distressed then he actually is, due to this farce, although a small amount of money was taken, it has a great impact on my Sons mental well being.
My Son suffers with mental illness and I sent hospital records to the company as evidence and also offered to send a current letter from his Psychiatric nurse.
The complaint is my Son requested a closure of his account on 3rd February 2016, it also was clear from his email contents that he had a gambling issue like many with similar mental condition like my Son, and his account by law should of been closed with immediate effect when requested, but yet over a week later, they allowed him to make further deposits in to the account.
I doubt my Son was even mental in the right frame of mind to carry out such transactions due to the strong medication he is currently on but due to his mental problems, let alone make informed decision like gambling.
The site had a duty of care to its customer's, they failed that duty of care by not closing his account when requested to do so.
