Beschwerde #7 BetChain Casino

Unresponsive Support and Missed Bonuses

Von rileyarthur

vor 9 Jahren

So I have written through the site and direct to BetChain support email 8 times now. No response in almost two days from them. Their live chat is offline and I have checked so many times it's ridiculous.

I wanted to take advantage of the Friday free spins and the slots 300% bonus offer on their site and its frustrating that they are making me feel ignored. I told them I would write a review so here it is. I want this resolved ASAP.

Unseriöses Casino BetChain Casino

Grund Bonus wurde nicht gutgeschrieben

Diskussion

AskGamblers

• Support Team

vor 9 Jahren

Dear @rileyarthur,

Are you satisfied with a casino response, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

BetChain Casino

• Representative

vor 9 Jahren

Hi,
I am sorry you feel ignored.
We communicated with you on Sunday and credited the Slots Bonus to your account. We also informed you that you will begin receiving the weekly Free Spins Friday Bonus this week, as your 1st deposit hadn't been received by Thursday at 12 AM, as stated here.https://www.betchain.com/free-spins to be eligible for this past weeks bonus.
Please contact [email protected] with any questions.
Best,
Brian

BetChain Casino Beschwerde-Statistik

Gelöst 30 / 34

Durchschn. Betrag $17,443

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 1 Tag

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Ausstehende Gelder

Sehr geehrte Damen und Herren,

Leider hat dass Casino Betchain ohne weitere Ankündigungen seit dem 31.07. geschlossen. Habe zuletzt sogar am 29. eingezahlt gehabt und am 30.07., wollte ich auch einzahlen, jedoch war meine Einzahlungsmethode nicht mehr zu sehen daraufhin, habe ich den Live chat geschrieben und am 31.07. habe ich die Antwort erhalten, dass sie das Casino schliessen und ich meine Gelder abheben solle, doch dass Casino war dann schon Offline gegangen, sodass ich nicht mehr auf die Seite kam. Jedoch habe ich weiter versucht auf die Seite zu gelangen, welches mir auch gelungen ist über ein Link von meiner Mail, dann wollte ich meine Gelder abheben doch es sind keine auszahlungsmethode verfügbar und meine davor gestellten Auszahlung wurden abgelehnt, sodass auf mein Konto ein gesamt Betrag von genau 3429.81 Euro ist. Daraufhin habe ich mehrfach 4 verschiedene Emails angeschrieben, die ich gefunden habe, wann ich denn meine Gelder erhalten würde doch leider kam keine antwort. Ich bitte um ihre Hilfe dass ich mein restliches Geld erhalte. Vielen Dank im vorraus für ihre Unterstützung. Wenn sie Fragen haben oder etwas benötigen stehe ich ihnen gerne zur verfügung.

Mit freundlichen Grüßen

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ich habe am 17. August einen höheren Geldbetrag gewonnen. wollte diesen dann per Banküberweisung auszahlen lassen. Die Auszahlungen wurden dann von betchain gecancelt, da sie zu hoch waren, und als Auszahlung per skrill bestätigt.

Die summe beträgt 1500 Euro, leider wurde dieser Betrag bis heute nicht auf meinem skrillkonto gutgeschrieben. Die zweite Auszahlung die ich am 23. August tätigte, diesmal auf mein Bankkonto und ebenfalls 1500 Euro wurde nach kurzer zeit gutgeschrieben. Ich bin nun seit Freitag dem 18. August mit betchain in Kontakt, der support im chat teilte mir mit ich müsse bitte geduld haben und warten, wegen dem Wochenende verzögert sich alles, dass war am 19. August.

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Ich habe den support eine skrill Transaktionsliste gesendet, screenshots usw. wo ersichtlich ist , dass die 1500 Euro nicht gutgeschrieben wurden.

Mein Konto bei betchain ist komplett verifiziert, sie haben alle daten von mir erhalten, (skrill, bank, adresse, ausweiss) Ich habe kein zweites Konto oder sonstiges.

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Hello. I have been playing at an online casino for some time and recently faced a very unpleasant situation. I won 6.89 LTC and was very happy about it, of course. I haven't won money at the casino that often. However, it turned out that winning money was not the most difficult. I was never able to withdraw my winnings.

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