Beschwerde #10 TikiTaka Casino

Tikitaka refusing verification and withdrawal of winnings

Von Juusokk

vor 1 Jahr

I won 1 258,01€ on their casino on 7.3.2025. They paid out 500€ euros to my account, before freezing withdrawals and asking for verification. I provided all the documents: facial recognition, proof of address, deposit history, ownership of account etc.

Last document they were asking is "Please provide the transaction history for march from the payment method used to top up your <retractred> bank account (500 EUR). I understood this refers to their payment of 500€ of the 1258,01€ of total winnings.

I provided receipt for that, and full payment method history from march, but they rejected the document multiple times for no clear reason! I have been in contact with their chat, they promised to return an answer to my email, but they never did!

It has been a month since I won the money. This is unacceptable.

Unseriöses Casino TikiTaka Casino

Grund Verifizierungsprobleme

Betrag €758.01

Diskussion

AskGamblers

• Support Team

vor 9 Monaten

Dear @Juusokk,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

TikiTaka Casino

• Representative

vor 9 Monaten

Dear all,

We would like to inform you that the player’s account has been successfully verified, the withdrawal has been paid, and there is no remaining balance to be withdrawn.

Kind regards,
TikiTaka Team

AskGamblers

• Support Team

vor 9 Monaten

Dear all,

This complaint has been reopened as per TikiTaka Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

vor 1 Jahr

Dear TikiTaka Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

TikiTaka Casino Beschwerde-Statistik

Gelöst 13 / 16

Durchschn. Betrag $4,101

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Ich habe am 14.09.25 500€ und am 15.09. und 16.09. jeweils 500€ und 146€ ausgezahlt, insgesamt erhalte ich vom TikiTaka Casino also noch 1,146€.

Laut den Casino-Richtlinien haben ausstehende Auszahlungen eine maximale Bearbeitungszeit von 3 Werktagen, welche bei früheren Auszahlungen auch eingehalten wurde, ich warte diesmal aber leider schon seit 10 Werktagen.

Auf Nachfrage im Chat reagiert das Casino nur mit Ausreden, bestätigt aber, dass mir das Geld zusteht, ich dieses erhalten werde und dass mein Konto nicht verifiziert werden muss. Ich habe dennoch alle nötigen Dokumente zur Verifizierung per Email eingereicht, auch da erhalte ich seit 3 Tagen keine Antwort.

Ich erwarte, dass mir die 1,146€ die mir zustehen schnellstmöglich auf mein Bankkonto ausgezahlt werden, da die vom Casino angegebene Auszahlungsdauer schon lange überschritten wurde.

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