Beschwerde #34 TikiTaka Casino

Will not let me make verification

Von Rapaaaaa

vor 2 Monaten

I have been trying to get my withdrawal from the site for weeks now. From day one they blocked my withdrawals. I asked chat help why this is and they said I need verification. But when I go to the verification page it says I don't need it.

I have been in chat / email loop for ages now trying to get someone to help with the withdrawal. They only say that it has been send to "relevant team", but won't tell any timetable. Only "very soon" every time.

Unseriöses Casino TikiTaka Casino

Grund Verifizierungsprobleme

Betrag €8364.96

Diskussion

AskGamblers

• Support Team

vor 1 Monat

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

vor 2 Monaten

Dear TikiTaka Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Rapaaaaa

vor 2 Monaten

Dear @askgamblers,

I have 8364,96€ in my account balance - Withdrawals blocked.

AskGamblers

• Support Team

vor 2 Monaten

Dear @Rapaaaaa,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

TikiTaka Casino Beschwerde-Statistik

Gelöst 13 / 16

Durchschn. Betrag $4,101

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Ich habe am 14.09.25 500€ und am 15.09. und 16.09. jeweils 500€ und 146€ ausgezahlt, insgesamt erhalte ich vom TikiTaka Casino also noch 1,146€.

Laut den Casino-Richtlinien haben ausstehende Auszahlungen eine maximale Bearbeitungszeit von 3 Werktagen, welche bei früheren Auszahlungen auch eingehalten wurde, ich warte diesmal aber leider schon seit 10 Werktagen.

Auf Nachfrage im Chat reagiert das Casino nur mit Ausreden, bestätigt aber, dass mir das Geld zusteht, ich dieses erhalten werde und dass mein Konto nicht verifiziert werden muss. Ich habe dennoch alle nötigen Dokumente zur Verifizierung per Email eingereicht, auch da erhalte ich seit 3 Tagen keine Antwort.

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On April 18, I was informed via live chat that I needed to submit additional documents (a photo of the back of my ID, the front of my credit card, proof of address, and transaction history from March 31). I promptly sent all the requested documents via email.

On April 19, I received the following information in the live chat:

Selfie: Approved

Transaction history: Approved

Credit or debit card: Rejected

Proof of address: Rejected

I immediately re-sent the rejected documents.
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On April 20, I was informed that my documents had been received and that the responsible department had accepted my request. The verification process was said to take up to three business days.

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