Beschwerde #30 TikiTaka Casino

Account closed during withdrawal process

Von Kendrew L.

vor 6 Monaten

I am reporting an issue with TikiTaka Casino (tikitaka.com) regarding a withdrawal that has not been processed and an unexplained account deactivation.

I deposited $4,000 via Interac e-Transfer through Gigadat and played normally. I met all Terms & Conditions, completed KYC verification, and requested a withdrawal. The casino states that withdrawals are processed within 3 business days.

After the processing window passed with no update, I contacted support. They said they would “accelerate it with the finance department” but did not provide a timeline. Shortly afterward, upon my mentioning of escalation, my account was deactivated without warning. I now cannot log in, view my balance, or access my transaction history. I did not receive any email, explanation, or request for additional verification.

At the time of the deactivation, I had a legitimate withdrawal pending for $3,600 with another $12,039 in the balance (they only allow total 3 withdrawal requests at a maximum of $1,200 at a time).

Unseriöses Casino TikiTaka Casino

Grund Verzögerte Auszahlung

Betrag $15639

Diskussion

AskGamblers

• Support Team

vor 5 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

ken23lau

• Kanada

vor 5 Monaten

Following up to confirm that I have received the remaining withdrawal. The matter can now be marked as resolved. Thank you.

ken23lau

• Kanada

vor 5 Monaten

I appreciate the response. Respectfully ask the AG team to keep this matter open until the withdrawal has been received.

TikiTaka Casino

• Representative

vor 5 Monaten

Dear ken23lau,

Thank you for sharing your bank details. We would like to inform you that we have forwarded your bank details to our relevant department requesting to process your balance amount at the earliest as possible.

It is not our intention to keep you waiting. However, we need to ensure compliance with all necessary protocols.

We sincerely appreciate your patience, understanding, and cooperation. Thank you very much.

Kind regards,
TikiTaka team.

TikiTaka Casino Beschwerde-Statistik

Gelöst 13 / 16

Durchschn. Betrag $4,101

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Verzoegerte_Auszahlung

Ich habe am 14.09.25 500€ und am 15.09. und 16.09. jeweils 500€ und 146€ ausgezahlt, insgesamt erhalte ich vom TikiTaka Casino also noch 1,146€.

Laut den Casino-Richtlinien haben ausstehende Auszahlungen eine maximale Bearbeitungszeit von 3 Werktagen, welche bei früheren Auszahlungen auch eingehalten wurde, ich warte diesmal aber leider schon seit 10 Werktagen.

Auf Nachfrage im Chat reagiert das Casino nur mit Ausreden, bestätigt aber, dass mir das Geld zusteht, ich dieses erhalten werde und dass mein Konto nicht verifiziert werden muss. Ich habe dennoch alle nötigen Dokumente zur Verifizierung per Email eingereicht, auch da erhalte ich seit 3 Tagen keine Antwort.

Ich erwarte, dass mir die 1,146€ die mir zustehen schnellstmöglich auf mein Bankkonto ausgezahlt werden, da die vom Casino angegebene Auszahlungsdauer schon lange überschritten wurde.

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Will not let me make verification

I have been trying to get my withdrawal from the site for weeks now. From day one they blocked my withdrawals. I asked chat help why this is and they said I need verification. But when I go to the verification page it says I don't need it.

I have been in chat / email loop for ages now trying to get someone to help with the withdrawal. They only say that it has been send to "relevant team", but won't tell any timetable. Only "very soon" every time.

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Withdrawal of funds takes too long

Hi, my account was closed on this casino or put into review as they say, anyways, I've been sending emails to the casino to get the withdrawal of my funds, which that I have are 873 euros, however, they told me to wait in the 21th January and since then I've not heard anything from them. I haven't passed kyc as they haven't requested any documents and have not responded to my email. The account was closed probably around the start of January so it's already been a long time with no advances regarding the withdrawal

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Withdrawals delayed and over the said amount of days

I made 3 separate withdrawals, each for $750, for a total of $2,250. On November 2, 3, and 4. It is now November 12. They say in their terms that it should take 3 business days for the withdrawals to process and obviously it is beyond that. I have contacted their live support and they keep saying they know it's delayed and it will come soon. Where are the withdrawals? I am not the only player who has this issue based on the other complaints made about this casino.

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Can not log in to my account since June despite Tikitaka claiming i can

I have been unable to log in to my account since June. They required KYC, which I since passed, however I was never able to log back in.

I have attached lengthy email correspondences where I explain this issue to them with added proof with the error code. I also attached the error here. Translated it means "Your account is under review".

Every time they suggest I reset my cache/cookies etc, which I have of course tried as the first solution with different IP/browser/device. My account is undeniably locked, otherwise I would have logged in by now.

They never take the information seriously and repeatedly claim the account is open. I have tried everything I can, I am simply getting nowhere with them. They can't seem to figure out their own platform.

I want to log in to my account and withdraw my funds.

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Canceled withdrawal of over 1500 EUR they don't reply to my email

Hello AskGamblers,

I'm asking for your help in mediating with this casino.

They closed my account without giving any specific reason. I'd like to clarify this situation.

This software closed my accounts on various clones. Thanks to your help, I've recovered almost everything.

This situation is recurring: this provider closed my accounts without giving a reason. Thanks to your help, I want to be verified and get my money back.

If they want to close the account, that's their decision. I only want my money back.

I'm ready for verification. I have nothing to hide. Please help me.

Best regards

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Delayed Withdrawals and Account Under Review at TikiTaka Casino

Hello AskGamblers team,

I am experiencing serious issues with TikiTaka Casino regarding my withdrawal requests.

I submitted a withdrawal request on 22nd August, and as of today it has been 10 days with no processing or payment.

My account had already been verified, yet my withdrawal remains pending without explanation.

Today, the casino placed my account under review without providing clear reasons, and I am now unable to log in at all.

I have contacted their support several times, but I only receive vague replies and no clear timeline for when my funds will be released.

This situation is very concerning, as the withdrawal amount of three withdrawal requests of $1500 is being withheld without justification, and I no longer even have access to my account. I also have $1325 on my balance on top of those three pending withdrawals.

I kindly ask AskGamblers to assist me in resolving this matter and ensuring that TikiTaka Casino processes my withdrawal and restores my account access without further unnecessary delay.

Thank you for your support.

Best regards,
Ochuko

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Excessive Payout Delay

Submitted $750CAD withdrawal request on June 25. Operator states 3 business days for withdrawal processing in their terms and conditions. It's currently July 8th (8 business days) and my withdrawal is still "in processing". I've contacted their live support staff multiple times, only to receive the same "Remain patient, You'll be paid soon" -answer every time.

I attempted to verify my account but the site says I don't require verification and it won't even let me upload my identity docs.

It appears as though this casino may not pay out winnings whatsoever.

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Casino didn't close my account since May 16th

Registration: <email address removed>

For the attention of the Customer Support Department of TIKITAKA Casinos, I hereby submit a formal complaint regarding my user account on your website, associated with the email address <removed>

On 16.05.2025, with ticket 28908606, I formally requested the closure of my player account, as provided for in the national legislation in force. Despite my clear request for closure, I found that: My account remained active after the closure request; A deposit was made with funds from my bank account/card, without my express authorization after this request;

In view of this situation, I request the immediate refund of the amount in question, as well as confirmation of the definitive closure of the account. I consider that there was a serious failure to comply with the legislation that protects players and their rights as consumers.

Already changed email with askgamblers ticket number 234337, all the emails sent to tikitaka are there with no reply from them.

Gelöst

Complaint regarding delayed payouts and account verification

I am contacting you because I am extremely dissatisfied with the handling of my payout requests and the verification of my account.

On March 29, 2025, I requested my first withdrawal of €500. Further withdrawal requests followed on March 30 and April 1, each for €500, as the daily payout limit is €500. To this day, I have not received any of the requested amounts.

Several emails I sent have remained unanswered. My account currently holds €15,285 in real, won money. On April 9, my gaming account was suspended without any warning or explanation.

On April 12, your KYC department requested that I submit the necessary documents for account verification, which I did on the same day via email. However, in the live chat, I was repeatedly told that I simply needed to be patient.

On April 18, I was informed via live chat that I needed to submit additional documents (a photo of the back of my ID, the front of my credit card, proof of address, and transaction history from March 31). I promptly sent all the requested documents via email.

On April 19, I received the following information in the live chat:

Selfie: Approved

Transaction history: Approved

Credit or debit card: Rejected

Proof of address: Rejected

I immediately re-sent the rejected documents.
Later, I was told that I could upload the documents via the verification section of my account – which is impossible because my account is still suspended.

On April 20, I was informed that my documents had been received and that the responsible department had accepted my request. The verification process was said to take up to three business days.

On April 22, I was informed that all my documents had been approved and that I would receive a response soon.
However, on April 24, I was again asked to submit the transaction details of my €1,300 deposit – even though this had already been approved.

In the live chat, I keep receiving only standard responses such as "Please be patient" or "We apologize for the delay," without providing any real update or progress.

On April 27, I was informed via live chat that no verification was required for my account anymore and that I could check the status in my profile.
However, this is not possible because I still do not have any access to my account.

My account has now been suspended since April 9 without any valid reason. Despite multiple attempts to contact you, there has been no clear information or solution provided.
This situation causes me great frustration and increasing distrust.

I kindly ask for an immediate solution to this matter.

Gelöst

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