Beschwerde #5 TikiTaka Casino

TikiTaka cancelled all my withdrawals

Von Anis

vor 1 Jahr

I won 6800€ but casino keeps cancelling my withdrawals. I have contacted casino support chat multiple times. First they told me that I had cancelled withdrawals by myself but I did not. Then they said that the problem was my bank and I should contact them but that is not the case either. Last time they told me that they would contact their finance department to speed up the process but once again withdrawal was cancelled. I created my first withdrawal request on 2.1.2025. Their chat uses generated messages and it feels that I don’t get any help from there. I just want to get my money. Could you please help?

Unseriöses Casino TikiTaka Casino

Grund Abgelehnte Auszahlung

Betrag €6800

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Anis

vor 1 Jahr

I’m still waiting 3300€ for withdrawal but I think we can close the case. Thankyou!

AskGamblers

• Support Team

vor 1 Jahr

Dear @Anis,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Anis

vor 1 Jahr

TikiTaka has verified my documents and I have received two 500€ withdrawals. I can withdrawal only 500€ / day so this is going to take some time. I'm still bit worried since TikiTaka has not replied to this complaint.

TikiTaka Casino Beschwerde-Statistik

Gelöst 13 / 16

Durchschn. Betrag $4,101

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

TikiTaka Casino Beschwerden

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Verzoegerte_Auszahlung

Ich habe am 14.09.25 500€ und am 15.09. und 16.09. jeweils 500€ und 146€ ausgezahlt, insgesamt erhalte ich vom TikiTaka Casino also noch 1,146€.

Laut den Casino-Richtlinien haben ausstehende Auszahlungen eine maximale Bearbeitungszeit von 3 Werktagen, welche bei früheren Auszahlungen auch eingehalten wurde, ich warte diesmal aber leider schon seit 10 Werktagen.

Auf Nachfrage im Chat reagiert das Casino nur mit Ausreden, bestätigt aber, dass mir das Geld zusteht, ich dieses erhalten werde und dass mein Konto nicht verifiziert werden muss. Ich habe dennoch alle nötigen Dokumente zur Verifizierung per Email eingereicht, auch da erhalte ich seit 3 Tagen keine Antwort.

Ich erwarte, dass mir die 1,146€ die mir zustehen schnellstmöglich auf mein Bankkonto ausgezahlt werden, da die vom Casino angegebene Auszahlungsdauer schon lange überschritten wurde.

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Will not let me make verification

I have been trying to get my withdrawal from the site for weeks now. From day one they blocked my withdrawals. I asked chat help why this is and they said I need verification. But when I go to the verification page it says I don't need it.

I have been in chat / email loop for ages now trying to get someone to help with the withdrawal. They only say that it has been send to "relevant team", but won't tell any timetable. Only "very soon" every time.

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Withdrawal of funds takes too long

Hi, my account was closed on this casino or put into review as they say, anyways, I've been sending emails to the casino to get the withdrawal of my funds, which that I have are 873 euros, however, they told me to wait in the 21th January and since then I've not heard anything from them. I haven't passed kyc as they haven't requested any documents and have not responded to my email. The account was closed probably around the start of January so it's already been a long time with no advances regarding the withdrawal

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Account closed during withdrawal process

I am reporting an issue with TikiTaka Casino (tikitaka.com) regarding a withdrawal that has not been processed and an unexplained account deactivation.

I deposited $4,000 via Interac e-Transfer through Gigadat and played normally. I met all Terms & Conditions, completed KYC verification, and requested a withdrawal. The casino states that withdrawals are processed within 3 business days.

After the processing window passed with no update, I contacted support. They said they would “accelerate it with the finance department” but did not provide a timeline. Shortly afterward, upon my mentioning of escalation, my account was deactivated without warning. I now cannot log in, view my balance, or access my transaction history. I did not receive any email, explanation, or request for additional verification.

At the time of the deactivation, I had a legitimate withdrawal pending for $3,600 with another $12,039 in the balance (they only allow total 3 withdrawal requests at a maximum of $1,200 at a time).

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Withdrawals delayed and over the said amount of days

I made 3 separate withdrawals, each for $750, for a total of $2,250. On November 2, 3, and 4. It is now November 12. They say in their terms that it should take 3 business days for the withdrawals to process and obviously it is beyond that. I have contacted their live support and they keep saying they know it's delayed and it will come soon. Where are the withdrawals? I am not the only player who has this issue based on the other complaints made about this casino.

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Can not log in to my account since June despite Tikitaka claiming i can

I have been unable to log in to my account since June. They required KYC, which I since passed, however I was never able to log back in.

I have attached lengthy email correspondences where I explain this issue to them with added proof with the error code. I also attached the error here. Translated it means "Your account is under review".

Every time they suggest I reset my cache/cookies etc, which I have of course tried as the first solution with different IP/browser/device. My account is undeniably locked, otherwise I would have logged in by now.

They never take the information seriously and repeatedly claim the account is open. I have tried everything I can, I am simply getting nowhere with them. They can't seem to figure out their own platform.

I want to log in to my account and withdraw my funds.

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Canceled withdrawal of over 1500 EUR they don't reply to my email

Hello AskGamblers,

I'm asking for your help in mediating with this casino.

They closed my account without giving any specific reason. I'd like to clarify this situation.

This software closed my accounts on various clones. Thanks to your help, I've recovered almost everything.

This situation is recurring: this provider closed my accounts without giving a reason. Thanks to your help, I want to be verified and get my money back.

If they want to close the account, that's their decision. I only want my money back.

I'm ready for verification. I have nothing to hide. Please help me.

Best regards

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Delayed Withdrawals and Account Under Review at TikiTaka Casino

Hello AskGamblers team,

I am experiencing serious issues with TikiTaka Casino regarding my withdrawal requests.

I submitted a withdrawal request on 22nd August, and as of today it has been 10 days with no processing or payment.

My account had already been verified, yet my withdrawal remains pending without explanation.

Today, the casino placed my account under review without providing clear reasons, and I am now unable to log in at all.

I have contacted their support several times, but I only receive vague replies and no clear timeline for when my funds will be released.

This situation is very concerning, as the withdrawal amount of three withdrawal requests of $1500 is being withheld without justification, and I no longer even have access to my account. I also have $1325 on my balance on top of those three pending withdrawals.

I kindly ask AskGamblers to assist me in resolving this matter and ensuring that TikiTaka Casino processes my withdrawal and restores my account access without further unnecessary delay.

Thank you for your support.

Best regards,
Ochuko

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Submitted $750CAD withdrawal request on June 25. Operator states 3 business days for withdrawal processing in their terms and conditions. It's currently July 8th (8 business days) and my withdrawal is still "in processing". I've contacted their live support staff multiple times, only to receive the same "Remain patient, You'll be paid soon" -answer every time.

I attempted to verify my account but the site says I don't require verification and it won't even let me upload my identity docs.

It appears as though this casino may not pay out winnings whatsoever.

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Casino didn't close my account since May 16th

Registration: <email address removed>

For the attention of the Customer Support Department of TIKITAKA Casinos, I hereby submit a formal complaint regarding my user account on your website, associated with the email address <removed>

On 16.05.2025, with ticket 28908606, I formally requested the closure of my player account, as provided for in the national legislation in force. Despite my clear request for closure, I found that: My account remained active after the closure request; A deposit was made with funds from my bank account/card, without my express authorization after this request;

In view of this situation, I request the immediate refund of the amount in question, as well as confirmation of the definitive closure of the account. I consider that there was a serious failure to comply with the legislation that protects players and their rights as consumers.

Already changed email with askgamblers ticket number 234337, all the emails sent to tikitaka are there with no reply from them.

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