Beschwerde #8 TikiTaka Casino

Responsible gambling violation Refund of 670 euros

Von kavourdoukos

vor 1 Jahr

Dear all,

At 18 of December 2024, I requested to tiki taka casino support via chat to close my account immediately due to gamble addiction. They closed my account immediately and they send me a confirmation mail.

After one month they reopened my account and started to send me bonuses. That's violation of the rules of responsible gaming. I spent 670 euros on an account that should have been Perma closed.

I need my money back. Please help me to resolve that issue.

Their support does not respond and their chat is sending me general non sense responses.

Unseriöses Casino TikiTaka Casino

Grund Verstoß gegen die AGB des Casinos

Betrag €670

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

kavourdoukos

vor 1 Jahr

Dear all,
We procceed to a settlement. This issue is resolved. Thank you for your assistance

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

vor 1 Jahr

Dear TikiTaka Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

TikiTaka Casino Beschwerde-Statistik

Gelöst 13 / 16

Durchschn. Betrag $4,101

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Verzoegerte_Auszahlung

Ich habe am 14.09.25 500€ und am 15.09. und 16.09. jeweils 500€ und 146€ ausgezahlt, insgesamt erhalte ich vom TikiTaka Casino also noch 1,146€.

Laut den Casino-Richtlinien haben ausstehende Auszahlungen eine maximale Bearbeitungszeit von 3 Werktagen, welche bei früheren Auszahlungen auch eingehalten wurde, ich warte diesmal aber leider schon seit 10 Werktagen.

Auf Nachfrage im Chat reagiert das Casino nur mit Ausreden, bestätigt aber, dass mir das Geld zusteht, ich dieses erhalten werde und dass mein Konto nicht verifiziert werden muss. Ich habe dennoch alle nötigen Dokumente zur Verifizierung per Email eingereicht, auch da erhalte ich seit 3 Tagen keine Antwort.

Ich erwarte, dass mir die 1,146€ die mir zustehen schnellstmöglich auf mein Bankkonto ausgezahlt werden, da die vom Casino angegebene Auszahlungsdauer schon lange überschritten wurde.

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After the processing window passed with no update, I contacted support. They said they would “accelerate it with the finance department” but did not provide a timeline. Shortly afterward, upon my mentioning of escalation, my account was deactivated without warning. I now cannot log in, view my balance, or access my transaction history. I did not receive any email, explanation, or request for additional verification.

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Every time they suggest I reset my cache/cookies etc, which I have of course tried as the first solution with different IP/browser/device. My account is undeniably locked, otherwise I would have logged in by now.

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I'm asking for your help in mediating with this casino.

They closed my account without giving any specific reason. I'd like to clarify this situation.

This software closed my accounts on various clones. Thanks to your help, I've recovered almost everything.

This situation is recurring: this provider closed my accounts without giving a reason. Thanks to your help, I want to be verified and get my money back.

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I am experiencing serious issues with TikiTaka Casino regarding my withdrawal requests.

I submitted a withdrawal request on 22nd August, and as of today it has been 10 days with no processing or payment.

My account had already been verified, yet my withdrawal remains pending without explanation.

Today, the casino placed my account under review without providing clear reasons, and I am now unable to log in at all.

I have contacted their support several times, but I only receive vague replies and no clear timeline for when my funds will be released.

This situation is very concerning, as the withdrawal amount of three withdrawal requests of $1500 is being withheld without justification, and I no longer even have access to my account. I also have $1325 on my balance on top of those three pending withdrawals.

I kindly ask AskGamblers to assist me in resolving this matter and ensuring that TikiTaka Casino processes my withdrawal and restores my account access without further unnecessary delay.

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Best regards,
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Registration: <email address removed>

For the attention of the Customer Support Department of TIKITAKA Casinos, I hereby submit a formal complaint regarding my user account on your website, associated with the email address <removed>

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