Queja #8 TikiTaka Casino

Responsible gambling violation Refund of 670 euros

Por kavourdoukos

hace 1 año

Dear all,

At 18 of December 2024, I requested to tiki taka casino support via chat to close my account immediately due to gamble addiction. They closed my account immediately and they send me a confirmation mail.

After one month they reopened my account and started to send me bonuses. That's violation of the rules of responsible gaming. I spent 670 euros on an account that should have been Perma closed.

I need my money back. Please help me to resolve that issue.

Their support does not respond and their chat is sending me general non sense responses.

Casino en conflicto TikiTaka Casino

Motivo Violación de los términos del casino

Cantidad €670

Discusión

AskGamblers

• Support Team

hace 1 año

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

kavourdoukos

hace 1 año

Dear all,
We procceed to a settlement. This issue is resolved. Thank you for your assistance

AskGamblers

• Support Team

hace 1 año

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

hace 1 año

Dear TikiTaka Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Estadísticas de quejas de TikiTaka Casino

Resueltas 12 / 16

Cantidad promedio $4,026

Duración media de quejas 6 días

Tiempo de respuesta promedio 2 días

TikiTaka Casino Quejas

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No recibi mi retiro

Llevo 4 meses esperando mi reriro , puse mi cuenta correspondiente y jamas me llego.

Eh pedido que me ayuden y me dejan hablando sola necesito que lo vean.

Es un retiro de 150.000 mil pesos necesito que me presten ayuda o me den una solucion . No corresponde que no me llegue el dinero . Soy una clienta activa mi cuenta esta verificada como corresponde.

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I have been in chat / email loop for ages now trying to get someone to help with the withdrawal. They only say that it has been send to "relevant team", but won't tell any timetable. Only "very soon" every time.

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Withdrawal of funds takes too long

Hi, my account was closed on this casino or put into review as they say, anyways, I've been sending emails to the casino to get the withdrawal of my funds, which that I have are 873 euros, however, they told me to wait in the 21th January and since then I've not heard anything from them. I haven't passed kyc as they haven't requested any documents and have not responded to my email. The account was closed probably around the start of January so it's already been a long time with no advances regarding the withdrawal

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Account closed during withdrawal process

I am reporting an issue with TikiTaka Casino (tikitaka.com) regarding a withdrawal that has not been processed and an unexplained account deactivation.

I deposited $4,000 via Interac e-Transfer through Gigadat and played normally. I met all Terms & Conditions, completed KYC verification, and requested a withdrawal. The casino states that withdrawals are processed within 3 business days.

After the processing window passed with no update, I contacted support. They said they would “accelerate it with the finance department” but did not provide a timeline. Shortly afterward, upon my mentioning of escalation, my account was deactivated without warning. I now cannot log in, view my balance, or access my transaction history. I did not receive any email, explanation, or request for additional verification.

At the time of the deactivation, I had a legitimate withdrawal pending for $3,600 with another $12,039 in the balance (they only allow total 3 withdrawal requests at a maximum of $1,200 at a time).

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Withdrawals delayed and over the said amount of days

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Can not log in to my account since June despite Tikitaka claiming i can

I have been unable to log in to my account since June. They required KYC, which I since passed, however I was never able to log back in.

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Every time they suggest I reset my cache/cookies etc, which I have of course tried as the first solution with different IP/browser/device. My account is undeniably locked, otherwise I would have logged in by now.

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Canceled withdrawal of over 1500 EUR they don't reply to my email

Hello AskGamblers,

I'm asking for your help in mediating with this casino.

They closed my account without giving any specific reason. I'd like to clarify this situation.

This software closed my accounts on various clones. Thanks to your help, I've recovered almost everything.

This situation is recurring: this provider closed my accounts without giving a reason. Thanks to your help, I want to be verified and get my money back.

If they want to close the account, that's their decision. I only want my money back.

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Best regards

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I am experiencing serious issues with TikiTaka Casino regarding my withdrawal requests.

I submitted a withdrawal request on 22nd August, and as of today it has been 10 days with no processing or payment.

My account had already been verified, yet my withdrawal remains pending without explanation.

Today, the casino placed my account under review without providing clear reasons, and I am now unable to log in at all.

I have contacted their support several times, but I only receive vague replies and no clear timeline for when my funds will be released.

This situation is very concerning, as the withdrawal amount of three withdrawal requests of $1500 is being withheld without justification, and I no longer even have access to my account. I also have $1325 on my balance on top of those three pending withdrawals.

I kindly ask AskGamblers to assist me in resolving this matter and ensuring that TikiTaka Casino processes my withdrawal and restores my account access without further unnecessary delay.

Thank you for your support.

Best regards,
Ochuko

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It appears as though this casino may not pay out winnings whatsoever.

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Casino didn't close my account since May 16th

Registration: <email address removed>

For the attention of the Customer Support Department of TIKITAKA Casinos, I hereby submit a formal complaint regarding my user account on your website, associated with the email address <removed>

On 16.05.2025, with ticket 28908606, I formally requested the closure of my player account, as provided for in the national legislation in force. Despite my clear request for closure, I found that: My account remained active after the closure request; A deposit was made with funds from my bank account/card, without my express authorization after this request;

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Already changed email with askgamblers ticket number 234337, all the emails sent to tikitaka are there with no reply from them.

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