Betchan Casino - Confiscated my winnings, refused to explain why

Dear AskGamblers Team,

Dear Player,

We continue investigation into the player`s case.
We require more time to gather a sufficient amount of details which may be argumentative for AskGamblers Complaints Team.

Betchan Casino Team

Dear Betchan Casino Team,

You confirm that you confiscated winnings without any proof. For 3 days you have been trying to find the grounds for your unlawful action and can not do it!

I insist on opening my account and returning the winnings.

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Betchan Casino management will soon jump in with an update on this complaint.

Dear AskGamblers Team,

We will provide the proof during the next week.

Betchan Casino Team

I would be happy to get a response from Betchan Casino.

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of BetChan Casino where it is clearly displayed that player has abused promotions by placing max allowed bets on high variance games, and soon after the player won big switched to low variance game with decreased stakes. Moreover, players bonus ratio is more then 50%. The player by these acts breached Betchan Casino term #1.11:

"...Abusing of the promotion means:
- Making max allowed bets on high variance games in order to increase balance
- Decreasing stake after big hit and switching to low variance game
- Making deposits with only bonus promotions without free cash deposits
- Customer bonus ratio (deposits : bonuses) is more than 50%."

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant licensing authority responsible for BetChan Casino.

While AskGamblers Complaints Team is adamant in its position that rules are set for a good reason and must be followed, considering the number of complaints cases referring to the aforementioned terms we received recently as well as the fact that their current wording leaves too much room for different interpretations, we strongly encourage BetChan Casino management to consider possible amendments of the discussed bonus rules towards more clarity and the avoidance of similar misunderstandings in the future