Beschwerde #4 BetChain Casino

Still no bitcoin payment after more than 24 hours

Von goldprinzz

vor 10 Jahren

I won 0.09193 btc on slots. Completed all wagering and requested a cashout. 24 hours later, still no payement to my blockchain wallet. Contacted livechat about 6 hours ago, and was told that they experienced payement delays because of the high traffic, and that they were working double shifts to process withdrawals.

Now, 6 hours later, still no payement in my wallet. Emailed support again, but no answer

Unseriöses Casino BetChain Casino

Grund Verzögerte Auszahlung

Betrag BTC0.091

Diskussion

AskGamblers

• Support Team

vor 10 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation

goldprinzz

• 2 Bewertungen

vor 10 Jahren

I did reply to the livechat , but by opening a new ticket, and that gave a problem apparently. But I received payement now. thanks

BetChain Casino

• Representative

vor 10 Jahren

Hi,
I apologize for the delay in processing your withdrawal. Your withdrawal was delayed because you didn't reply to our live chat support agent's question about your duplicate account. Although you didn't reply to Candy's request, your account shows your withdrawal was processed and your duplicate account has been closed.
Please let us know at [email protected] if you have any questions.

BetChain Casino Beschwerde-Statistik

Gelöst 30 / 34

Durchschn. Betrag $17,443

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 1 Tag

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Ausstehende Gelder

Sehr geehrte Damen und Herren,

Leider hat dass Casino Betchain ohne weitere Ankündigungen seit dem 31.07. geschlossen. Habe zuletzt sogar am 29. eingezahlt gehabt und am 30.07., wollte ich auch einzahlen, jedoch war meine Einzahlungsmethode nicht mehr zu sehen daraufhin, habe ich den Live chat geschrieben und am 31.07. habe ich die Antwort erhalten, dass sie das Casino schliessen und ich meine Gelder abheben solle, doch dass Casino war dann schon Offline gegangen, sodass ich nicht mehr auf die Seite kam. Jedoch habe ich weiter versucht auf die Seite zu gelangen, welches mir auch gelungen ist über ein Link von meiner Mail, dann wollte ich meine Gelder abheben doch es sind keine auszahlungsmethode verfügbar und meine davor gestellten Auszahlung wurden abgelehnt, sodass auf mein Konto ein gesamt Betrag von genau 3429.81 Euro ist. Daraufhin habe ich mehrfach 4 verschiedene Emails angeschrieben, die ich gefunden habe, wann ich denn meine Gelder erhalten würde doch leider kam keine antwort. Ich bitte um ihre Hilfe dass ich mein restliches Geld erhalte. Vielen Dank im vorraus für ihre Unterstützung. Wenn sie Fragen haben oder etwas benötigen stehe ich ihnen gerne zur verfügung.

Mit freundlichen Grüßen

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Die summe beträgt 1500 Euro, leider wurde dieser Betrag bis heute nicht auf meinem skrillkonto gutgeschrieben. Die zweite Auszahlung die ich am 23. August tätigte, diesmal auf mein Bankkonto und ebenfalls 1500 Euro wurde nach kurzer zeit gutgeschrieben. Ich bin nun seit Freitag dem 18. August mit betchain in Kontakt, der support im chat teilte mir mit ich müsse bitte geduld haben und warten, wegen dem Wochenende verzögert sich alles, dass war am 19. August.

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Ich habe den support eine skrill Transaktionsliste gesendet, screenshots usw. wo ersichtlich ist , dass die 1500 Euro nicht gutgeschrieben wurden.

Mein Konto bei betchain ist komplett verifiziert, sie haben alle daten von mir erhalten, (skrill, bank, adresse, ausweiss) Ich habe kein zweites Konto oder sonstiges.

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Hello. I have been playing at an online casino for some time and recently faced a very unpleasant situation. I won 6.89 LTC and was very happy about it, of course. I haven't won money at the casino that often. However, it turned out that winning money was not the most difficult. I was never able to withdraw my winnings.

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