Spinit Casino - Refund denied even though i was self excluded from a sister site

Spinit.com has not paid my withdrawals for R6000 and R4000. I received an email on the 8th of December stating my withdrawals were processed 3 weeks later I have still not received my funds. The support team on the chat platform kept on saying that the finance department is handling my query and that they will email me. It's been 3 weeks and still no feedback, the support chat doesn't work anymore and all emails are ignored.

Please Ask Gamblers to help me get my funds back.

I joined spinit casino November 23rd 2022. On the 24th I withdrawn £2400. It stayed pending for 2 days and then they emailed asking me for passport, utility bill, bank cards used, bank statement, selfie with passport and a hand written letter, Apple ID, bank app details and more utility bills. Messages have been sent back and forth for over a week requesting more and more documents until there’s nothing left to request. They finally asked for a most recent bank statement which wasn’t issued for 4 days (today) they said as soon as they received this they would process the funds. I sent it today. I was told on chat to be patient and still not verified. They are ignoring all my emails, blocked me from logging in and there’s no contact number. I have every email, every chat conversation and all the withdraws they owe me. If refusing to pay the winnings then I want every deposit refunded back to the cards deposited from. I’m furious at the fact I’ve spent a full week sending document after document. I read all the reviews on trust pilot and seems I’m not alone. It’s fraud. There’s no reason not to pay and you’ve stated every document has been fine. No issues so how can’t my account be verified and winnings be paid out. I’ll attach screenshots. I want my £2400. You then emailed me telling me you are closing the site down from December 6th and all winnings have to be withdrawn. Mine are withdrawn but you won’t process them.

Hello,

This casino said it paid me over and over again and NEVER received any payment. They keep refunding my account. saying there is only 1 way of payout. I am waiting for 3 weeks to get a bank payment added to the options. I keep sending over my documentation and they respond never receiving it.

Problems

1. THEY KEEP REQUESTING MY KYC over and over again!

2. NEVER verify my bank payment method ( waiting 3 weeks)

See attached the proof for.

1. Mails with requests

2. Bank requesting email

3. Bank statement sent email

4. Asking for KYC after being verified

As you understand we are just looping and it's frustrating for every player. Please askgamblers

I have been waiting since the 2nd of December to receive my refund, I have sent every document that they asked for and they confirmed on the 24th of December that my account was fully verified. Yet Still they ask me for more proof, I was then asked to open an ewallet account (never used or had an ewallet account before) they claimed it was for security reasons, so I did what they asked sent the proof and still I’m waiting. I’m absolutely fed up of being fobbed off with the same reply which is always “this has been passed to the relevant department” it clearly hasn’t been passed anywhere. A review I made on trust pilot got a response from spinit casino saying my refund had been processed, but that was a lie because I’m still waiting now 3 weeks later. I’ve sent email after email and I’m getting know where. I’m having financial difficulties at the moment and I could really do with my refund. This has stressed me out a great deal and I just don’t know what to do from here.

I am at my wits end with Spinit. I have waited a month for my situation to be resolved and yet here I am, still waiting. I made 2 withdrawals worth a combined €4,030 on the 3rd November. I was asked the same day to provide certain information, which I provided immediately. A few days later I was asked to provide bank statements which I also provided instantly and had this confirmed through live chat.

Three weeks on and no one has contacted me with an update on my withdrawals and when I contact them to seek some info they thank me for my patience and brush me off with a script on how I must wait and they will be in contact. I have waited a month! They are very clearly breaching their own terms and conditions in relation to this wait time but no matter how many times I contact them for answers or a resolution I either the same script each time or worse, they just ignore me. I don't know what to do anymore, I have sent countless emails, made several complaints and talked to many different Spinit agents and still no none has been able to help me.

Please help me ASKGAMBLERS. I feel like you are my only hope.

Hi.

I made a withdraw on this casino 28.10. Withdraw amount is 2297€.

My account was verified 6 days ago, on 9.11

3 days ago (12.11) I again contacted livechat and they told me that they will process my withdraw the same night.

However they never did it. Today I contacted livechat again and I was again told that they will make my withdraw a priority.

I think this has went too far now and I just feel like they are trying to delay this withdraw for unknown reason.

I really hope you guys can help me with this

Kind regards

Essi < surname removed >

So I put in a withdraw on 27th. On 27th they said it was paid, I showed my bank statement up to today and there is no payment from them and they are now ignoring my emails and they have no live chat and the phone number doesn't work. How can this be that if you have a problem you have no one to help you??

I have been waiting for TWO YEARS now for these guys to pay out. I feel taken advantage of as an older woman who has taken up some gambling. It's disgusting the treatment I am facing because they think that I am vulnerable and will give up on the £600 I won because they want to steal from their customers. Looking at their reviews on different forums, it seems I am not the only person. They are violating their license with the gambling commission because they are using verification to excuse themselves from processing my withdrawal.

I have sent plenty of verification documents and I have received nothing about this and to be honest I'm shocked they still have their license because it seems there is a lot of malpractice from their company.

I have absolutely had enough and I just need an answer from them because taking advantage of an older woman is absolutely disgusting. I made this withdrawal on Thu Mar 14 21:56:04 UTC 2019. So the fact that they've hardly been in touch with me since then is absolutely disgusting.

I'm submitting this complaint as I've tried countless times to reach them to no avail.

Attached below are some of the long list of screenshots of my attempts to contact them as well as their constant delaying and reliance on verification to delay my withdrawal.

Kind Regards,

Jayne