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Spinit Casino - Delayed payment and verification

GELÖST
Beschwerde-Info
Unseriöses Casino Spinit Spielothek
Grund Verzögerte Auszahlung
Betrag € 4000
Smirnoff1988 Finnland
Veröffentlicht am 24. Mai 2020

I made a €150 deposit here and I recieved a matching €150 welcome bonus in for my deposit. I played with the maximum allowed stake 5€ and played only allowed slots. I completed the wager fully. I got lucky and won over 4000€ and I chose to withdrawl my money.

I sent all the required documents after I leaving a withdrawl request. After a week they had done nothing for the ID check. I went to the chat and asked why is it taking so long. They were saying the same things over and over again, ie. "our team is working hard for this case, just hold on". I was asked for a selfie with my ID and a case number. I sent them that and nothing happened for several days. They asked later that same ID selfie again. I told them it was sent a week ago and they were or acted to be surprised, but then it was accepted.

By chatting almost on a daily basis I have one document left waiting for a check (bank account). Now the same procedure is going over again. Its been a month (23.4.) since I made the withrdrawl request.

Smirnoff1988 Finnland
Veröffentlicht am 28. Mai 2020

It has been four days since this complaint has been made. Spinit has yet made no effort to solve this matter.

AskGamblers
Veröffentlicht am 15. Juni 2020

Dear all,

This complaint has been reopened as per Spinit Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Smirnoff1988 Finnland
Veröffentlicht am 15. Juni 2020

Problem solved. Spinit paid.

AskGamblers
Veröffentlicht am 15. Juni 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Spinit Spielothek Beschwerden

  • 50 von 58 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 5 Tagen Durchschn. Lebensdauer
  • 2,181 USD Durchschn. Betrag

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