Spinanga Casino - Witdrawal not delivered for 8 days

Dear @andrzej1406,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

It is 69 PLN, I know that is a small amount but they don't answer and don't accept my withdrawal

I asked today also on live chat a few times when they process my withdrawal and they always write the same robotically answer that in 3 working days, even when I write on start that it takes more than 8 days and also write that I made a complaint on ask gamblers and if they write the same copy-paste message this will be a proof that they read even what I write. Please make with this cassion something that will make a reputation as they deserve.

Update, The live agent changed their response - now is Easter, and are a huge delay due to this reason, this is a joke about how they track players.

Bellow proof from the live agent which I get during the last 5 days - the same answer today changed reason that is Easter

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Spinanga Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear all,

Thank you for reaching out and apologies for the delayed reply.

Please be informed that the withdrawal in question has been successfully paid.

We appreciate your patience!

Best regards,
Spinanga Administration

Dear @andrzej1406,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Withdrawl has been approved ,,but time for any respond is too long.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.