Upon completing wager of (1st deposit) free spins winnings - balance went missing. - From 19137 HUF To 440HUF
I contacted support - they apologized then said it was due to some "max release" system error and told me it will be fixed in "maximum 2 days"
Ever since,
They are reluctant to give me any information, they just say I'll be notified once there is an update.
Attached is the chat transcript from when this occoured:
I have attached screenshots from my accoutnt history of the 2 consecutive spins when this occoured.
I would like to get a sensible response, any sort of information about my case, maybe a timeframe and of course I want the funds to be credited back to my account or paid out.
Any help is much appriciated,
Thanks.