Spinanga Casino - Missing bonus for completing a card collection

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello everyone!

Dear AskGamblers,

We kindly ask you to provide us the registered e-mail of the client in order to locate the account on our casino and investigate the matter. We have also sent you an e-mail regarding this matter. Please, kindly check.

Thank you for your cooperation!

Best regards,
Spinanga Team

Dear Spinanga Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

[email protected] my mail

The matter is still not resolved, the bonus has not been added and they have not contacted me in any way regarding this matter. I can attach screenshots of the chat conversations at this casino and they still mislead me and do not add the bonus.

Dear All,

Please be advised that this matter has been formally escalated to our relevant department for review.
We are currently working closely with them to reach a resolution as quickly as possible.

At this stage, we are awaiting further updates from the team.

We are monitoring the situation closely and will notify you as soon as new information becomes available.

Thank you for your understanding.

Best Regards,
Spinanga Casino Team

good job i still wainting 2 months for this messenge and you nothing to do this

Dear Kulikob,

Thank you so much for your patience.

We kindly inform you that the issue is still being checked. We hope it does not take much more time. We will be keeping you updated.

Thank you for your continuous understanding.

Best regards,
Spinanga Team

Dear @Kulikob,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

they nothing to do how much days lift from open complaint? 14? i ask in chat casino and they answer mi same question

Dear @Kulikob,

Thank you so much for your patience.

We would like to inform you that the prize has been credited to your account successfully.

Best regards,
Spinanga Team

Dear @Kulikob,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.