I am submitting this complaint regarding Spinanga.
On February 3rd, I submitted a withdrawal request after winning a total amount of €8,500 at the casino. Since that date, my withdrawal has not been processed.
I have contacted customer support multiple times, but I continue to receive the same explanation — that there is a high workload in the finance department responsible for processing withdrawals. This response has been repeated for weeks without any clear timeline or meaningful progress regarding my payment.
Furthermore, according to the casino’s withdrawal policy, players are allowed to have a maximum of three active withdrawals at a time, and the maximum withdrawal amount per request is €500. In order to withdraw €8,500, I am required to submit multiple €500 requests. This makes the process unnecessarily long and complicated.
When combined with the ongoing delays, this policy results in an extremely time-consuming and psychologically exhausting experience. It creates the strong impression that the system is designed in a way that discourages players from successfully withdrawing their legitimate winnings.
I consider this practice unfair and highly concerning. I am simply requesting that my lawful winnings of €8,500 be processed and paid without any further delay.
I respectfully ask for an immediate review of my case and the prompt completion of my withdrawal.
Beschwerde-Info
AskGamblers
Dear Spinanga Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear Mihalissou,
We would like to inform you that we are checking the matter and we will have updates for you as soon as possible.
Thank you for your patience and understanding.
Best regards,
Spinanga Team
The problem is that i never get an answer about my withdrawals ,you avoid to answer saying that the financial department is different sectio from your live support,i send emails and your answer is sorry for the delay but you dont say when will complete .and this situation is since 3/2
Dear Mihalissou,
We would like to inform you that your withdrawals have been completed. Please excuse us for the inconvenience caused from this delay.
Thank you so much for your patience and understanding.
Best regards,
Spinanga Team
AskGamblers
Dear @Mihalissou,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
I would like to know if there is gonna be the same delay for the rest of my withdraws
Only 3 withdraws of 500 euro each complete
What about the rest i am gonna do are you planning to delay agaib for no reason?
Dear Mihalissou,
Rest assured that we put our best so to not occur any further delays.
We really thank you for your patience.
Kind regards,
Spinanga Team
No patience left so dont thank me just complete my withdraws in time
Dear Mihalissou,
We would like to inform you that we are looking into your request.
We would kindly request that you remain patient as we endeavour to complete the withdrawals as soon as possible.
We truly appreciate your patience and we’ll make sure to keep you informed every step of the way.
Kind Regards,
Spinanga Team
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