Spinanga Casino - Collections funds issue not resolved after month

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Spinanga Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear bigfoot75,

We would like to inform you that we are looking into your request.

We would kindly request that you remain patient as we endeavour to complete the verification as soon as possible.

Thank you in advance.

Kind Regards,
Spinanga Casino Team

This casino is re-opening this case 1.5 months after they failed to respond. Why are they allowed to do this and increase their score after not caring to reply? I would like this complaint to be remained as unresolved, since they did not care to help me when I was facing this problem.

Dear all,

This complaint has been reopened as per Spinanga Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear bigfoot75,

Kindly be informed that both of the achievement rewards you refer to has been received , the 3225 CAD reward has been received at Oct 3, 2024, 4:46 PM and 2025 CAD reward has been received at Sep 11, 2024, 5:38 PM.

Best Regards
Spinanga Team

Dear @bigfoot75,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.