Spinanga Casino - Bonus and money missing

Dear @Joanagsoeiro,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

The bet was 0.20 and the bonus ran. Inside the bonus there was already 40 euros but the page refreshed out of nowhere and when it came back it no longer had the bonus or the amount he was paying

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Still nothing. I always get the same answer from them

I couldn't put the chat in English, sorry

Dear all,

This complaint has been reopened as per Spinanga Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear all,

This complaint has been reopened as per Spinanga Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

I am still waiting for the problem to resolve. It's all the same

Dear All,

We sincerely apologize for the delay and inconvenience.

We have forwarded the details to the relevant department for further investigation. You will be kept informed of the update.

Please be assured that we are doing our best to resolve this matter as soon as possible.

Best regards,
Spinanga Casino Team

I'm tired of hearing that answer. That's all they've been saying to me since January.

Keep waiting

Dear all,

We apologize for any inconvenience this may have caused.

Please be assured that we are committed to resolving this situation.

We would kindly request that you remain patient as we endeavor to complete the verification as soon as possible.

Best regards,
Spinanga Casino Team

Keep waiting

Dear All,

We are pleased to inform you that after reviewing the case with the gaming provider, the bet amount of 0.25 EUR has been successfully refunded to your account.

We thank you for your patience and understanding.

Best regards,
Spinanga Casino Team

Dear @Joanagsoeiro,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

How come it was refunded? What about the bonus money that I lost? That disappeared?

They are refunding me the amount of the bet while I was on bonus and had already won 40 euros