Beschwerde #5 Spinanga Casino

Account under review in Spinanga

Von imintu

vor 2 Jahren

I am writing to you in relation to a problem I am having at the Spinanga online casino whose company is Rabidi N.V. I wanted to know if there is a possibility that you could help me since I found your page looking for information about the problem. The fact is that without any type of notice, on Sunday, March 10, when I log in, ''account under review'' appears and I cannot access it. After speaking with support they tell me that they are doing a review and that they will contact me by email in three days. The fact is that that time has passed and now what they tell me is that I have to wait and when I ask them how long they tell me that they do not know that information, to be patient and wait. I don't believe any of that and they are simply blocking my access to the account so I can't withdraw my money. Add that I have not violated the terms and conditions since I have reviewed them well. The problem is that I cannot access it directly and they do not give me a reason and do not contact me. If your help were possible I would be very grateful. Thank you very much and I hope your answer.

Unseriöses Casino Spinanga Casino

Grund Kontolöschung

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear @imintu,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Spinanga Casino

• Representative

vor 1 Jahr

Dear IMINTU ,  

Kindly be informed that the documents you provide are with totally wrong details from the once provided in the gaming account , due to security reasons we can only verify the gaming account with matching name of the document and account info.

If you are saying that you are pretending to be someone else and playing from someone else name you are breaching more of our general Terms and Conditions we want to refer to :

9.1 The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:

- using the Website for commercial purposes or in someone else’s name or interest;
<...>

-attempting to sell or transfer your account to other persons or to acquire accounts of other persons.

The gaming account would remain closed until we receive matching documents.

Best Regards
Spinanga Team

imintu

vor 1 Jahr

Good morning, I understand the point you are telling me but by mistake, since I did not know when creating the account because they did not specify if I had to enter the name of the identity document, I wrote an alias by mistake, and not the real name, For that reason I have already sent them my ID card and also the selfie photo as they asked me. On the other hand, taking into account your rules that they refer to, if what I did by mistake is outside the rules and now you don't let me fix it, because they let me make the deposit instead of contacting me and telling me that until I verify my identity I won't I can make the deposit. As I already told you, I already sent them my information to try to correct the error and I am collaborating as much as I can since this problem arose in February and until today they had not told me anything.

All the best

AskGamblers

• Support Team

vor 1 Jahr

Dear @imintu,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Spinanga Casino Beschwerde-Statistik

Gelöst 62 / 70

Durchschn. Betrag $1,381

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Sehr geehrte Damen und Herren!

Hiermit möchte ich mich an Ihnen wenden bzgl der Verzögerung der Auszahlung.

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Meine email Adresse wäre: xxxxxx

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