Spinanga Casino - Account under review and unable to withdraw

Dear joopa87,

Thank you for reaching out to us.
 
Your request has been forwarded to the relevant department, which will review it and provide an update at the earliest convenience.
 
Thank you for your patience and understanding.
 
Best regards, 
Spinanga Casino Team

Hello and thank you for reply.
Hope we can solve this issue without any more problems

Dear joopa87,

Kidly note that in order to verify your account, we kindly ask you to upload the requested documents via our website.

You will find the verification page in your profile along with the documents required to complete the verification.

If you encounter technical problems uploading the files, you can email the requested documents to our customer service.

If you have any further questions, please do not hesitate to contact us.

Best regards,
Spinanga Casino Team

Thank for reply
Documents send
Selfies send
Transactions history send
Since 3 months this is now first time you ask me any documents.

Dear joopa87,

Thank you for the documents provided.

Your request has been forwarded to the relevant department, which will review it and provide an update at the earliest convenience.
 
Thank you for your patience and understanding.
 
Best regards, 
Spinanga Casino Team

Ok
Let me know if there is anything else you need

Dear joopa87,

Kindly note that your account has been successfully verified.

You may submit a withdrawal request directly through your account.

Best regards,
Spinanga Casino Team

Dear @joopa87,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello
Still unable to access account.
Tried with new device
Same thing 3 months now, account under review. Picture attached

Dear Joopa87,

You should now be able to log in and access all features normally.
Please attempt to sign in at your earliest convenience to confirm that everything is working as expected.

If you are still encountering any issues or receiving error messages, could you kindly let us know?

In case things have not changed we will proceed with an extra review of your issue.

Thank you for your patience and cooperation.

Kind Regards,
Spinanga Casino Team

This is same thing over again. Cleaned all history and cache. Login screen with computerclock in picture attached. Still no access to account

Dear Joopa87,

Kindly note that in order to proceed with your withdrawal request provide us with the details of your bank account.

Please reply back to our email in order to proceed with your request.

Kind regards,
Spinanga Casino Team

Hello, details forwared via email

Dear Joopa87,

Kindly note that we haven't receive any bank details from you.

Could you please re - send us the details of your bank account in order to proceed with your withdrawal request.

Kind regards,
Spinanga Casino Team

Hello. Info sent few days ago. Now i send it again to your 2 different email address. Please let me know if you got it

Dear Joopa87,

We can confirm that your bank details have been successfully received.

Your withdrawals request have been forwarded to the appropriate department, which will process the payment at the earliest opportunity.

Kind regards,
Spinanga Casino Team

Hello
I get email that my withdrawn has been cancelled. Can you explain please?

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Joopa87,

We sincerely apologize for the longer-than-usual processing time and for any inconvenience caused by the withdrawals delay.

Kindly note that your withdrawal request has been successfully completed.

Kind regards,
Spinanga Casino Team

Dear @joopa87,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello
Withdrawl complete
Thank you for soving the issue and i wish you all the best in the future

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.