Spinanga Casino - Account under review and unable to withdraw

Dear joopa87,

Thank you for reaching out to us.
 
Your request has been forwarded to the relevant department, which will review it and provide an update at the earliest convenience.
 
Thank you for your patience and understanding.
 
Best regards, 
Spinanga Casino Team

Hello and thank you for reply.
Hope we can solve this issue without any more problems

Dear joopa87,

Kidly note that in order to verify your account, we kindly ask you to upload the requested documents via our website.

You will find the verification page in your profile along with the documents required to complete the verification.

If you encounter technical problems uploading the files, you can email the requested documents to our customer service.

If you have any further questions, please do not hesitate to contact us.

Best regards,
Spinanga Casino Team

Thank for reply
Documents send
Selfies send
Transactions history send
Since 3 months this is now first time you ask me any documents.

Dear joopa87,

Thank you for the documents provided.

Your request has been forwarded to the relevant department, which will review it and provide an update at the earliest convenience.
 
Thank you for your patience and understanding.
 
Best regards, 
Spinanga Casino Team

Ok
Let me know if there is anything else you need

Dear joopa87,

Kindly note that your account has been successfully verified.

You may submit a withdrawal request directly through your account.

Best regards,
Spinanga Casino Team

Dear @joopa87,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello
Still unable to access account.
Tried with new device
Same thing 3 months now, account under review. Picture attached