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Spinanga Casino - Account closed for the past month for no reason

68 Stunden übrig für Spinanga Casino zum: Antworten.
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Spinanga Casino

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$ 3000

vor 3 Tagen

Hello,

It’s been over a month since my account was closed, and I’ve had no access to it without any explanation.

I’ve been told to wait every day, and today I received an email stating that my account has been permanently closed following an administrative decision, without any reason, since I didn’t violate their terms of service. In fact, I haven’t received any notification—they just decided to close my account like that.

I had over $3,000 in my account, which is now gone.

I’m reaching out to AskGamblers today for help, since the site isn’t responding to me and hasn’t provided any explanation for the loss of my account and my balance.

Thank you for your help.

AskGamblers
vor 2 Tagen

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

vor 1 Tag

Dear Dinho13500,

Thank you for reaching out to us.
We are sorry to hear about your frustration.

In order to further investigate your claim we would kindly like to ask you to provide us with the email address connected to your account.

Thank you for your understanding,
Kind regards,
Spinanga Team

vor 1 Tag

Hello, here is my email address contac­tvi­dal­ova­@gm­ail.com

Your security team is telling me to log in to my account to submit documents, even though you closed my account on February 23. I’m still waiting to get my money back—this is unacceptable. And I’m not getting any responses to my emails; no one is answering me.

Best regards

vor 1 Tag

I've been trying to get my balance for over a month now