Spinanga Casino - Account closed for the past month for no reason

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Dinho13500,

Thank you for reaching out to us.
We are sorry to hear about your frustration.

In order to further investigate your claim we would kindly like to ask you to provide us with the email address connected to your account.

Thank you for your understanding,
Kind regards,
Spinanga Team

Hello, here is my email address contac­tvi­dal­ova­@gm­ail.com

Your security team is telling me to log in to my account to submit documents, even though you closed my account on February 23. I’m still waiting to get my money back—this is unacceptable. And I’m not getting any responses to my emails; no one is answering me.

Best regards

I've been trying to get my balance for over a month now

Dear Dinho13500,

Following our recent correspondence, please upload the required documents to verify your account. Once these documents have been received and verified, we will be able to proceed with your request.

We look forward to your update.

Kind regards,
Spinanga team.

Hello, I’ve told you more than ten times now that I can’t access my account—you’ve blocked me. It says my account is under review, and I haven’t been able to log in since February 23. Please reactivate my account so I can send you the requested documents. Or should I send them to you via ?

Best regards

Could you please let me know which documents you need from me and give me your email address so I can send them to you directly?

Dear Spinanga Casino,

Could you please assist player further by replying to his questions?

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Dinho13500,

We have recently sent an email requesting the documents.

We look forward to your update.

Kind regards,
Spinanga team.

Hello, I just sent the document.

Best regards

Hello, I haven't heard from you in three days.

Hello, I haven't heard back since I sent the requested document; they haven't responded for a week. Here are screenshots of the conversation. Askgamblers, what do you think?

Thank you

Dear All,

We would like to inform you that we are working on the customer's request and will be back with an update in the nearest time possible.

Best regards,
Spinanga.com

Hello, can you tell me when I’ll receive a response? I’ve been waiting since February 23 without any explanation, and I’m very dissatisfied with how my case is being handled. Best regards