Spinanga Casino - Account closed for the past month for no reason

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Dinho13500,

Thank you for reaching out to us.
We are sorry to hear about your frustration.

In order to further investigate your claim we would kindly like to ask you to provide us with the email address connected to your account.

Thank you for your understanding,
Kind regards,
Spinanga Team

Hello, here is my email address contac­tvi­dal­ova­@gm­ail.com

Your security team is telling me to log in to my account to submit documents, even though you closed my account on February 23. I’m still waiting to get my money back—this is unacceptable. And I’m not getting any responses to my emails; no one is answering me.

Best regards

I've been trying to get my balance for over a month now

Dear Dinho13500,

Following our recent correspondence, please upload the required documents to verify your account. Once these documents have been received and verified, we will be able to proceed with your request.

We look forward to your update.

Kind regards,
Spinanga team.

Hello, I’ve told you more than ten times now that I can’t access my account—you’ve blocked me. It says my account is under review, and I haven’t been able to log in since February 23. Please reactivate my account so I can send you the requested documents. Or should I send them to you via ?

Best regards

Could you please let me know which documents you need from me and give me your email address so I can send them to you directly?

Dear Spinanga Casino,

Could you please assist player further by replying to his questions?

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Dinho13500,

We have recently sent an email requesting the documents.

We look forward to your update.

Kind regards,
Spinanga team.

Hello, I just sent the document.

Best regards

Hello, I haven't heard from you in three days.

Hello, I haven't heard back since I sent the requested document; they haven't responded for a week. Here are screenshots of the conversation. Askgamblers, what do you think?

Thank you

Dear All,

We would like to inform you that we are working on the customer's request and will be back with an update in the nearest time possible.

Best regards,
Spinanga.com

Hello, can you tell me when I’ll receive a response? I’ve been waiting since February 23 without any explanation, and I’m very dissatisfied with how my case is being handled. Best regards

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Dinho13500,

We sincerely apologize for the delay in our responses.


We kindly ask for your continued patience as we await an update from the relevant department regarding your request.

Please be assured that we are working to ensure compliance with all necessary protocols.

We are committed to resolving this matter promptly. We expect to provide you with a final update in the near future.

We sincerely appreciate your patience during this time. Thank you for your understanding.

Kind regards,
Spinanaga team.

Hello Spinanga, I can't accept your apology. I've been waiting since February and I've had enough. It's truly unacceptable that it's taking so long for this service. It is your responsibility to follow up with them until they approve the file; the wait is far too long. This is really not normal, and I’ve never seen this at any other casino. What I also find unacceptable is the fact that you’ve never communicated the reason for closing my account and putting it under review. You owe your customers a minimum of clarity, I think. I’m having a very hard time with this situation. I’m really asking for a very quick response, please—I can’t wait any longer, I’ll say it again. Best regards.

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Dinho13500,

To complete the verification of your account, enabling us to proceed with your request accordingly.

Please provide a photograph of the identification document used in the selfie you submitted on April 2, 2026.

For the document to be accepted, ensure the following requirements are met:

- Include clear photographs of both the front and back of the ID.
- Ensure all four corners of the document are visible.
- The images must be original photographs; scans or screenshots will not be accepted.
- All information on the ID must be clearly legible and unobstructed.

Please share the required document by attaching it to the recent email correspondence on this matter.

We sincerely appreciate your patience, understanding, and cooperation. Thank you very much.

We look forward to your update.

Kind regards,
Spinanga team.

Hello, I had already sent this document back in March. I have just resent it to you. Please process this as soon as possible.

Thank you

Best regards

Dear Dinho13500,

Thank you for sharing the requested document. We have forwarded the document to the relevant team and soon we should be able to provided you with an update accordingly.

Thank you for being so patient with us! We really appreciate it.

Kind regards,
Spinanga team.

Hello, Spinanga. When will I finally hear back from you? How is it possible that I’ve been waiting for three months? Thank you for your response.

Best regards

Dear Dinho13500,

To proceed with your request and complete the verification of your account, please attach the following documents:

- Proof of ownership of your crypto wallet.
- Proof of crypto deposit.

Please ensure that the provided screenshots are from the website and clearly display the associated email address.

Please attach the requested documents in the email sent recently.

We look forward to your update.

Kind regards,
Spinanga team.