Spinanga Casino - 10000KR pending and account under review

Dear trulsthom,

Thank you for bringing this to our attention.

We would like to draw your attention to the following clause in the General Terms and Conditions, which has led us to make the decision to close your account and void your balance:

9.1: - The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:
using the Website for commercial purposes or in someone else’s name or interest;
engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed;
colluding with other customers or third parties. This includes, without limitation, playing in the interest of others, sharing information, cooperating or coordinating with others;

9.3: - We reserve the right from time to time to conduct a game play review/review the customer`s betting activity to verify compliance with the Terms. If, upon such a review, it appears that the customer is participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that we, in our sole and complete discretion, deem to be abusive, we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to close the customer account.

We trust this clarifies our position and we thank you for your understanding in this matter.

Kind Regards,
Spinanga Casino Team

Dear Spinanga Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I don't understand, I'm being accused of fraud, but I still voluntarily offer to verify my account with all the documents you require, and you still will confiscate my funds?

I consider that it is against my rights to freeze my money without conclusive evidence of your accusations, even though stated in your Terms & Conditions, you should be more willing, specially when the account accused has in posession money.

Dear All,

We have requested internal clarification regarding the account closure and the voided balance.

As soon as we receive an update, we will contact the forum privately via email to assist in resolving this case.

Thank you for your patience and understanding.

Best Regards,
Spinanga Casino Team

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.