Spinanga Casino - 10000KR pending and account under review

Dear trulsthom,

Thank you for bringing this to our attention.

We would like to draw your attention to the following clause in the General Terms and Conditions, which has led us to make the decision to close your account and void your balance:

9.1: - The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:
using the Website for commercial purposes or in someone else’s name or interest;
engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed;
colluding with other customers or third parties. This includes, without limitation, playing in the interest of others, sharing information, cooperating or coordinating with others;

9.3: - We reserve the right from time to time to conduct a game play review/review the customer`s betting activity to verify compliance with the Terms. If, upon such a review, it appears that the customer is participating in strategies, taking advantage of any software or system bug or failure, or participating in any form of activity that we, in our sole and complete discretion, deem to be abusive, we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to close the customer account.

We trust this clarifies our position and we thank you for your understanding in this matter.

Kind Regards,
Spinanga Casino Team

Dear Spinanga Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I don't understand, I'm being accused of fraud, but I still voluntarily offer to verify my account with all the documents you require, and you still will confiscate my funds?

I consider that it is against my rights to freeze my money without conclusive evidence of your accusations, even though stated in your Terms & Conditions, you should be more willing, specially when the account accused has in posession money.

Dear All,

We have requested internal clarification regarding the account closure and the voided balance.

As soon as we receive an update, we will contact the forum privately via email to assist in resolving this case.

Thank you for your patience and understanding.

Best Regards,
Spinanga Casino Team

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear trulsthom,

We would like to inform you that your matter has been formally escalated to the relevant department for a specialized review.

We are still actively working toward a resolution and will provide you with a definitive update as soon as we receive an answer from our internal team.

Thank you for your continued patience while we review your case.

Best Regards,
Spinanga Casino Team

Thanks Spinanga Casino

I truly appreciate your effort into this case, and I hope we can come to a solution.

Dear Askgamblers Team,

We have sent a private message to suppor­t@a­skg­amb­ler­s.com containing additional details regarding this complaint.
Please note that our correspondence was sent from compla­int­s@s­pin­ang­a.com.

We trust this information clarifies our position.

Thank you for your ongoing cooperation.

Kind regards,
Spinanga Casino Team

Dear all,

Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the Spinanga Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks for your updates, I have done nothing wrong in my account, every transaction is linked to my name and to my respective payment provider where I receive my salary.


I hope that my Spinanga Casino just pays out my money which I won fairly.

Dear All,

We are currently awaiting the receipt of the requested supplementary evidence and specific details required for submission to the forum representative.

Thank you for your continued patience; we are committed to resolving this matter as expeditiously as possible.

Kind Regards,
Spinanga Casino Team

Dear Spinanga Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

We have sent a private message to suppor­­t@­a­s­kg­­amb­­le­r­s.com containing additional details regarding this complaint under the same email thread where we had the previous communication.

We trust this helps clarifying our position.

Thank you for your cooperation.

Kind regards,
Spinanga Casino Team

Dear all,

Kindly note that the AskGamblers Complaint Team requested additional details from the Spinanga Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear all,

This complaint has been reopened as per Spinanga Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Spinanga Casino,

The AskGamblers Complaint Team strongly encourages you to post a public message containing a detailed explanation on the matter, including but not limited to clarifying all the relevant reasons that led to the occurrence of the issue, the actions taken by your management and quoting of all the relevant terms that were breached by the complainant.

Please be notified that, should you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear All,

Based on the information we have provided in private to the AskGamblers Team,

We would like to draw your attention to T&C 3.2, which allows us to close some or all of the accounts without any compensation, and to apply the following sanctions:

3.2: Your account with the Website must be registered in your own, correct, name. Only one account per person, per household/address, per phone number/email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as “Duplicate Accounts”. You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts, we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:

-  each action performed using a Duplicate Account is considered void;
- any promotions that the Duplicate Account has participated in will be cancelled;
- any winnings obtained on the Duplicate Account will be void.
- Any processed withdrawals will be reversed and will be owed back to the Company; the Duplicate Account will be closed without an option to reopen it.

We trust this clarifies our position and we thank you for your understanding in this matter.

Thank you for your patience and cooperation.

Best Regards,
Spinanga Casino Team

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Spinanga Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.