Sloty Casino - Delayed withdrawal of £1192

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Unseriöses Casino

Sloty Casino

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£ 1192

Veröffentlicht am 29. Januar 2022

I requested a withdrawal for £1192 last wednesday 7 business days ago.

I have contacted support multiple times askin has it past inspection stage yet and all they say is it is pending processing, then the chat gets closed off! 

I am a new customer and feel like I am not going to receive my winnings. My account was fully verified on the day I made withdrawal and I am still sat waiting.

Veröffentlicht am 1. Februar 2022

Hi DANIELLE904,

We are sorry to hear that you are experiencing issues with our Casino.

Kindly note that unfortunately we could not locate your Sloty account with the details provided, Can you kindly provided your account number and/or Username so we can locate your account and resolve your issue accordingly.

Regards,
Sloty Casino Team

AskGamblers
Veröffentlicht am 1. Februar 2022

Dear Sloty Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Veröffentlicht am 1. Februar 2022

Hi DANIELLE904 & Ask Gamblers,

Kindly note that on our system we do not have a Sloty account registered with the details which were provided. The only account which we could find is with the details provided is on one of our Sister Casinos (Casino Gods) and there is no pending Withdrawals on account.

Can you Kindly confirm if indeed the Complaint was meant for us and not a different casino please.

Regards,
Sloty Casino Team

AskGamblers
Veröffentlicht am 1. Februar 2022

Dear @Danielle904,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the issue is concerning Sloty Casino or another Operator.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. In case you fail to respond in a timely manner, we will have no other choice but to reject the case and recommend you forward it to the relevant regulatory body.

Thanks for your cooperation.

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  • 2 Tagen Durchschn. Antwortzeit
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  • 2,232 USD Durchschn. Betrag

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