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Boaboa Casino - Requesting full Skrill history for the last 3 months

GELÖST
Beschwerde-Info
Unseriöses Casino Boaboa Spielothek
Grund Verifizierungsprobleme
Betrag kr 10035
carlos82 Schweden
Veröffentlicht am 12. Februar 2018

Hi,

I won a couple a days ago 10.035 SEK, then i got an e-mail from the casino asking me to provide them with my full transactions history of my Skrill wallet for last 6 months.

I answered them that Its was not the casinos buisness to see the history of every purchased i have done last 6 month i have done from my Skrill wallet, that its private what i do with my money, that its too sensitive personal information.

Then i got an answer that they wanted me too provide them with my full transactions history of my Skrill wallet for last 3 months, not 6 months like before.

I answered
"Why? I have allready told you that information i will not send because its too personal sensitive information. I have never been ask for such documents you asking for anywhere else.
You have received all other documents from me so you can see that i own the Skrill wallet account and i have send you bank account/card information so you can see where i deposit from on my wallet. I have also send you all my transaction history of all my deposits from skrill to Boaboa"


I dont know what to do, i have send them all other documents they asked for. The casino dont answer why they want my full transactions history of my Skrill wallet for last 3 months.

I think that nobody can ask you for those documents, its very sensitive personal information where i spend my money, its no ones buisness, right?

Veröffentlicht am 12. Februar 2018

Dear valued customer,

Thank you for taking your time to write this feedback.

At the moment your account is being checked by the Security Department. That is why we kindly ask you to provide the information which is stated in the letter you received from the Financial Department.

We would like to remind you that by creating an account at out projects you accept all the Terms and Conditions and agree to follow them. According to the paragraph 7.7 The Casino retains the right to withhold, deny, or cancel payments or certain sums of winnings if there are suspicions that you are abusing the bonuses, promotions, or rules of any game.

As well as it is stated in the paragraph 7.1.3 The Casino retains the right, as it sees fit to perform any checks of a player’s background with credit and financial institutions for verification of the information that has been provided.



Do not hesitate to contact us in the Live Chat or email at [email protected] if you have any additional questions.

Best regards, BoaBoa Casino

carlos82 Schweden
Veröffentlicht am 12. Februar 2018

Hi,

I dont understand why you didnt wrote why you wanted my history of Skrill last 3 month, i find out thru Askgamlers why.
I ask you twize why by e-mail.

You wrote this:

"Dear Carlos Ivars Rico,

In order to process your withdrawal request you have to verify your Skrill on the site.

According to General Terms and Conditions:

4.4 You must provide us with all of the necessary information that the Casino may request in order to manage your account. This includes, but is not limited to, verification of your identity, notary-signed documentation, verification of your address, proof of rent payments, banking requisites, and notes from banking accounts. You must provide these documents immediately after the request is made"

And now its paragraph 7.1.3 and 7.7?


I have send the history of Skrill last 3 months now, hope you are happy. I think its wrong but i have send the documents.

carlos82 Schweden
Veröffentlicht am 13. Februar 2018

I got 3000 kr of 10.035 kr today so Boaboa is paying my winnings. Thank you for that Boaboa!

Still wrong to requests full history of Skrill transactions. I hope you change that.

/Carlos

Veröffentlicht am 14. Februar 2018

Dear valued customer,

We are happy that the situation has been resolved and want to apologize for the inconveniences if they were caused.

We would like to reassure you that all checkings which are made by the Security Department are made in behalf of our clients. We want to provide the safest and nicest financial experience to our clients.

Also, in case you have any troubles with getting emails from our Casino contact us via Live Chat or via email, and we will try our best to solve the situation.

Thank you for being patient and we hope to see you at our site again!

Best regards, BoaBoa Casino

AskGamblers
Veröffentlicht am 14. Februar 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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