I have had troubles with verification with my Rabona account in over a month.
I used Mifinity, and I guess I have sent 10 different documents. I have to show how I got money into my Mifinity and previous transactions. This is okay, they have terms. But now it has been over 3 weeks since I sent in verification document.
This is a screenshot from payout from a bookmaker, that is the transaction Rabona asked me to "show"/verify. They told me 3 weeks ago on support mail "no longer than 5 days".
I have tried sending mails after, no answer. Tried chat yesterday, then suddenly one told me I had to send in document/pdf, another one said "please wait for verification". I just feel this is really unserious, and therefore I am filing a complaint.
They also have not verified payment history on my account, and I have sent the same document(payment history of Mifinity) 3 times, but still it says "upload again". Hopes this complain makes Rabona take this seriously, I am disappointed of the treatment I have been given.
