Beschwerde #8 BetBoro Spielothek

BetBoro Casino - Problems with small 60 euro withdrawal

Von vadim s.

vor 8 Jahren

Hello, i opened account on Betboro on October. Also on 15.10.2017 i made a request to withdraw amount of 60 EUR to my Bank account. After one week i still do not got funds in my account. I write email to my Bank, and received answr that funds was asked back by issued bank (where Betboro have account). I write a lot of emails to support,chat but nobody could not gave clear answer whats happened and the reason why funds was requested back. On 06 November with chat support , they put 60 eur in my betboro account. On 07.11.2017 i made another request to wthdraw the money and till present they does not arrived in my Bank account and does not arrived back to Betboro account. Nobody from chat cannot provide clear information what is going on and where is my funds. Very poor customer service. So, only negative emotions.

Unseriöses Casino BetBoro Spielothek

Grund Abgelehnte Auszahlung

Betrag €60

Diskussion

AskGamblers

• Support Team

vor 8 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

catoss277

• Moldawien

vor 8 Jahren

Hello
I confirm that i received my funds on my account on Skrill. Thanks
Best regards,

catoss277

• Moldawien

vor 8 Jahren

Hello
I have made request for withdraw via Skrill. Now ,will see how much time you need to process the withdraw
Best regards,

BetBoro Spielothek

• Representative

vor 8 Jahren

Hello Vadim,

We have checked the issue further and it seems that the problem is in your bank as it does not accept the payment for some reason.
The withdrawals were processed on time from our side.
We have credited the amount back to your Betboro account.

Please, request a withdrawal again either via Skrill or Neteller and we will process it with high priority.

Kind Regards,
Betboro Team

BetBoro Spielothek Beschwerde-Statistik

Gelöst 18 / 24

Durchschn. Betrag $2,722

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 1 Tag

BetBoro Spielothek Beschwerden

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BetBoro Casino - No longer able to withdraw

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I would like to raise a complaint against Betboro, who does not make me able to withdraw the money from my account. I was playing for several months really without any problems. It was a good run and I was able to make some decent profit, and decided to withdraw part of my winnings. My first withdrawal request was rejected and I was asked to complete the verification of my account.

I had no objection and provided everything they asked me for. As a result my account became verifed and I was also able to withdraw 900 euros to my Neteller account, the one I used to make the deposit with. Once this withdrawal was processed I noticed that almost all the withdrawal options became disabled, the only remaining ones is: credit card. I did not understand why, and Betboro did not provide me an answer on this.-

Spoke countless times with live chat, wrote e-mails. On e-mail I do not even get an answer. Live chat says always the same bullshit: "they will take care", and nothing happens. I always asked them to send me the chat transcript via e-mail, they never sent.

Anyways, I tried to make a deposit with my credit card, to be able to withdraw on that card later, but the transaction was rejected. I contacted my bank to ask for clarification, they told me that there is no limit/restriction on my card, and they did not even find rejected transactions for my card. So the issue should be definitely on Betboro side. I would also like to mention that I was able to deposit with the exact same credit card on Pokerstars Casino on the same day, so there is nothing wrong with my card.

The reason I tried to deposit with my credit card was to withdraw my winnings on that (if no other acceptable option are available...). But until I don't make a successful deposit with the card, I cannot make withdrawals on it.

Anyways, I had enough of this unfair behavior, I want to withdraw my winning, because this whole situation became suspicious. Either to my bank account (I sent them my IBAN and every info a couple of time), or my Neteller account, does not matter. Stop offering me alternative solutions, Betboro should restore all the withdrawal options and let me take my winnings.

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Thanks and best regards!

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