BetBoro Casino - Account blocked over a year for no reason

Dear @skaynet1996,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Hello. The amount of balance on the account is about $ 1500. The amount of deposits in bettborough is $ 950. The number of deposits-6 times. I attach screenshots from e-mails from the payment system for each Deposit, where you can see the amount of the Deposit, the date of the Deposit and the unique identification number of the Deposit. Unfortunately, I still do not answer in the mail and in the live chat do not say anything except that you need to wait. But for me , waiting a year is too much. Thanks!

Dear Sir/Madam,

Your case is in our security department for further checking and we will update you shortly.

Thank you for your patience.

Kind Regards,
Betboro Team

Dear Betboro team, thank you for your reply. Please tell me, what is the deadline for the end of this audit? Thanks you.

Dear BetBoro Casino,

Please let us know if there's some update regarding this case.

Dear Askgamblers,

Thank you very much for your email.
Concerning this complaint, we would like to inform you that this account breached the terms and conditions of our company and more particularly he breached the following terms:
3. Should there be a suspicion, presumption or an indication of fraud, betboro has the right to cancel all bets with the same person or persons without notice and freeze the entire account balance.
3.1 Criminal acts and acts manipulating the system will not be tolerated and will result in the immediate closing of the customer’s account as well as completed and uncompleted bets being declared invalid.
Due to the above breach of the terms we have voided all his bets (winnings and losing) and we deducted 10% of the deposited amount as transaction costs.

We are supporting the fair game and we show zero tolerance in such cases.


Kind Regards,
Betboro Security Team

Dear Betboro team, what exactly have I violated from the above and how, can you explain?
You say that you kept a 10% commission on all of my deposits, but I can’t even log in to my account to be sure of this and have no access to my account because it is blocked, you are not going to unlock it for me?
Thanks you.

Dear BetBoro Casino,

Thank you for your response regarding this complaint. To resolve this complaint successfully, can you please provide evidence that player manipulated the system and by that act breached casino's terms. Upon AskGamblers Complaints Terms we consider all evidence strictly confidential and won't be publicly displayed or send to the third party. Please send required information directly to suppor­t@a­skg­amb­ler­s.com.

Thank you for your cooperation.

Unfortunately, BetBoro Casino cannot provide the necessary information to AskGamblers Complaints Team so that the complaint could be adequately reviewed and decided. Obviously, we have no other option but to close the complaint as Unresolved and recommend a player to forward their issue directly in front of the relevant regulatory body. As soon as AskGamblers Complaints Team is being notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.