BetBoro Casino - Promotional terms not met

Dear Sir/Madam,

We have checked your case and the free spins have already credited next day after your deposit, thus they were credited on 27.12

If you face any issues, we would suggest using our customer support rather than the forum of askgamblers, for faster solution to your problem.

Kind Regards,
Betboro Team

Hi, thanks for your reply. The spins have not shown on my account anywhere. I checked several times, cleared the cache, logged out and back in but they are not there. Under the admission of your call centre staff you stated that you were having 'technical difficulties'. If the spins were, surely your support staff would have been able to demonstrate that at the time rather than telling me it had been passed to the relevant department or that the site was having technical difficulties.

As my account has now been blocked I am unable to contact you directly (I have tried to log in from two devices). Also, as it has been blocked I'm unable to allow you to demonstrate where the free spins. Therefore, the situation remains the same; the terms of the promotion have not been met and I would like a refund of the amount deposited.

Dear Sir/Madam,

We have checked your request. Your account is active and not blocked.

Indeed, we have face some issues with the FS but this is not the case for your account.
We have added 50FS on your account as per the terms of our offer.
Please, open the relevant games and the FS should appear there.

@Askgamblers team, please get in touch with us so we can provide you a proof in our Backoffice that the FS have been added. We cannot publicly post sensitive information.

Kind Regards,
Betboro Team

Dear @Littlelell,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Thank you for your reply and for allowing me to log in once again. I have opened each of the promotional games and there are no free spins there.

Please, contact our support team and they will assist you with your request

I did that in the first place. If it was as simple as contacting the support team I wouldn't have had to escalate the issue as it would have been resolved on my first time contacting them, wouldn't it? Please refund the money I deposited as per my request, I have wasted far too much time on this and your support team are less than useless, as evidenced in the supporting transcripts I submitted with my original complaint.

Dear Sir/Madam,

We have re-added the free spins to your account.

We have tested and everything works fine as all our relevant clients use their free spins.

Please, note that it is not any refund possible as you are not willing to use the Free spins.

@AskGamblers please get in touch with us to prove that the FS have been added to the client and close the issue. Advice and instructions to the client can be given via our live chat

"@AskGamblers please get in touch with us to prove that the FS have been added to the client and close the issue."
Betboro, you could have closed the issue on the first instance of me contacting your live chat. The spins have finally been added to my account, 11 days late and having to go through this procedure.

@AskGamblers, thank you for providing a middleman service to get this issue escalated and resolved.
@Betboro, no comment.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.