Hello,
I signed up with betboro 2 months ago, I sent all the requested documents to verify my account but Betboro never validated it for me. First they told me that he did not accept the scans but only the photos then that they wanted a photo of me with an ID in hand. I always sent the documents they asked for. When I wanted to make a withdrawal it was canceled. My account was then suspended no more access to any game and now unable to connect. Of course it does not respond to my emails, when I try to contact the chat it cuts the conversation by telling me that my account has been closed definitively. I have 1000 euros which I cannot recover on their site. I would like to know what I can do.
Beschwerde-Info
Dear Sir/Madam,
Your complaint is related to Sportsbook and not Casino.
Even though, we have already informed you that your account will be closed permanently after paid back the whole balance of your account.
We told you that we were running additional security checks to your account as it is mentioned in the screenshots that you have provided in the forum.
The payment has been done since 3.2.2020 to your card. You should expect your funds in the next days.
If you need any additional information, please do not hesitate to contact us again.
Kind Regards,
Betboro Team

Dear @luchodu25,
Please let us know if your issue is sports related. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.
Thank you for your cooperation.
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