PowerUp Casino - Verification delay and payment

Dear @redbeast6,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear PowerUp Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Redbeast6,

We apologize for this inconvenience with your account verification. I will do my best to have it resolved quickly!

Kindly ask you to provide the requested Transaction history (unmodified) in order to verify your account and process with completing the withdrawal.

Thank you for understanding and have a great day.

Best Regards,
PowerUp Casino

Dear @redbeast6,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the PowerUp Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Hi, I am so sorry for the late reply. I thought you closed my complaint. I uploaded Transaction history document again to my account.

Dear redbeast6,

Kindly be advised that your account is now verified, and you can request a withdrawal from your balance.

Thank you for your patience.

Best Regards,
PowerUpCasino Team

Dear @redbeast6,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s and if the issue may be considered resolved?

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.