PoweUp Casino - Hidden max cashout on bonus

Dear Jamppa16,

We would like to kindly inform you that we are checking the matter with the relevant team and we will have updates for you as soon as possible.

Thank you for your understanding.

Best regards,
PowerUp Casino Team

I´ll be waiting for further information about the case. you´ll probably also see the excact ammount wiped out of my balance, after bonus was fully wagered.

Havent received anything about this case from PowerUp team, what is taking so long?

I am ready to involve my lawyer in this case, its been 5 days since last response and today i got the excact same response in my email from them stating :
(We would like to kindly inform you that we are checking the matter with the relevant team and we will have updates for you as soon as possible.)

This is not trying to co operate, this is playing time and waiting for someone to give up so. Dear PowerUp team, i am contacting my lawyer tomorrow, we will go trough this case..

Dear player,

Thank you for your patience while we conducted a thorough review of your case with our relevant department.

We have carefully investigated your claim regarding the maximum release limit of your recent bonus. While we understand your frustration, we must clarify that the specific terms for this offer, including the €450 maximum release (the bonus x10), were explicitly stated in the promotional email sent to your registered address.

Our system confirms that this information was provided directly within the offer communications. Please note that while our general Public Terms and Conditions outline our standard operations, specific promotional limits—such as maximum cashouts or release caps—are frequently detailed within the individual offer or the corresponding email invitation.

Should @AskGamblers require proof, the PowerUp Casino Team is prepared to provide the original email communication directly to them via email.

We consider the bonus to have been processed correctly according to the terms provided at the time of the offer.

Best regards,
PowerUp Casino Team

Dear PowerUp Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

That is just ridiculous, you had all the other terms under the bonus except the max cashout one, and you expect me to run in my email to find bonus terms?

I havent even seen one with over 100 and here u can see i just reset my password and go to make a deposit after reading the rules ON SITE, wich had all other information except the max cashout, just why?

Dear AskGamblers,

We kindly inform you that we have sent you an e-mail regarding the case in the requested e-mail address that you shared with us.

Thank you for your help in resolving the matter.

Best regards,
PowerUp Casino Team

Dear all,

Kindly note that the AskGamblers Complaint Team requested additional details from the PowerUp Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear AskGamblers,

We have received your e-mail asking from us more information regarding the offer and we will have updates for you as soon as possible.

Thank you for your patience.

Kind regards,
PowerUp Casino Team

So since ive been left out from this conversation and you guys have been balling each other with emails, can i ask where are we? Have we gotten a conclusion about this case or are we still playing time?

Dear all,

We kindly inform you that we are checking the matter with our CRM Team and please rest assured that we will have updates at the nearest time.

Thank you again for your patience and understanding.

Best regards,
PowerUp Casino Team