PowerUp Casino - Delay of payment 18 days

Dear @soulsister85,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hi,

I have recieved 2000 euros so far and I am yet to recieve the 2733 euros that are in my balance.

Dear soulsister85,

We would like to kindly apologize for the delay.
We would like to inform you that your payment will be completed as a matter of urgency.

Thank you in advance.

Kind Regards,
PowerUp Casino Team

Dear PowerUp Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

We are facing some technical issues with payment providers but this is not expected to last long.
We know how important it is to our players to have their witdrawals when requested, so we are working to have all the requests processed as soon as possible.

We appreciate your patience until now.

Regards,

PowerUp Casino.

Dear soulsister85,

We would like to inform you that the payout process is approved by our side.
Could you please confirm if you received the requested withdrawal?

Thank you in advance.

PowerUp Casino Team

Dear @soulsister85,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi, i received my money. Thank you a lot for helping me with this.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.