PowerUp Casino - Breach of law and account not closed

Dear @Ezzeis,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

In total 950 euro.

Dear PowerUp Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers team,

Please be informed that we sent you an email to suppor­t@a­skg­amb­ler­s.com. Looking forward to your reply.

Best regards,
Customer Support

Looking forward to the refund.

Dear PowerUp Casino,

Unfortunately, we didn't receive any email from you, kindly resend it.

Thanks in advance for your cooperation.

Dear AskGamblers team,

The email was resent to you today, apologies for the inconvenience caused.
Best regards,

Customer Support

Is there any update on when I will receive the refund? I have all the clear proof and I am of good will we can settle this before taking legal action.

Dear AskGamblers team,

Please Let us know if you received the email or not.

Best regards,

Customer support

Dear PowerUp Casino,

Kindly note that we received the email last Friday and on the same day requested additional evidence and details due to the fact that we considered the information and proof they presented not justified enough to confirm the accusations against the player.

Please recheck the email thread and / or check your spam folder.

Dear Customer,

Thank you for reaching out.

Unfortunately, we are unable to locate the closure email that you are referencing.

Would you be so kind as to use the Show original option in the email settings, and provide us with a screenshot of it, along with forwarding the email itself. Please send it to suppor­t@p­owe­rup­109­097.com and add suppor­t@a­skg­amb­ler­s.com in copy.

Best regards,

Customer Support

Thank you. It’s sent!

Dear AskGamblers team,

Please be informed that an additional question was asked of the customer.

Best regards,

Customer Support

Question has been answered by player

Dear AskGamblers team,

Please be informed that we replied to your email. Looking forward to your reply.

Best regards,

Customer Support

Is there any update on when I will receive the refund?

Dear Customer,

We would like to inform you that an email with additional information request was sent to you and we are waiting for your reply.

Best regards,
Customer Support

Dear @Gabriel14,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

No updates. Every few days I get an email if I can forward the original e-mail. Which I already did 3 times. I think this case is very clear and the operator is just trying to buy more time.

Dear AskGamblers team,

Please be informed that we responded to your email. Looking forward to your reply.
Best regards,

Customer Support

Any update on date of refund?

Dear Customer,

Thank you for your reply.

Could you please provide us with the following details pertaining to the closure email that you sent? https:­//p­rnt.sc­/a3­WlC­46ZA-o5

Best regards,

Customer Support

Dear @Gabriel14,

The AskGamblers Complaint Team is kindly asking you to assist the PowerUp Casino team further and send the required info from the Show more email settings option, as explained by the casino.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required info, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

It is an invalid and unclickable link… also when trying to copy paste into browser it’s not working. I am not sure what else is needed? I send all the info and the case is so clear? What more info is are we talking about here?

The above link is clickable now