PowerUp Casino - 9400 euro impossible to verify

Dear PowerUp Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear LEEON94,

Thank you for contacting us.

We have contacted the relevant department to review your documents. In the meantime, we kindly request you to upload a proof of Identity from your gaming profile.

We sincerely appreciate your cooperation during account verification.

Best Regards,

PowerUP Casino

Dear Power up Casino,
I have completed the live ID checks. I am just waiting for you to take the restriction off so i can make a withdrawal now please.

Dear LEEON94,

Thank you for the provided documents!

In order to proceed with your verification, our financial department requires your Selfie against the background of our site in which you are holding your ID document while our Website is open on a computer monitor or other device and is clearly visible on the photo along with your face and ID document.

Please use this screenshot as a reference: https:­//p­rnt.sc­/tn1lfv

Thank you for understanding!

Best Wishes,

PowerUp Casino

Dear @leeon94,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the PowerUp Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

I sent all the documents. My account is verified. No payment yet!

Dear Customer,

We would like to inform you that your account has been verified and your pending withdrawal is paid.

For further withdrawals, please create new withdrawal requests as per your VIP account level as explained in our t&c 6.11 and 6.15.

Therefore, we consider the complaint to be resolved from our side. Thank you for understanding!

Best Wishes,

Customer Service

Dear Ask Gamblers,
I have Received 500€ on the 2nd of July so far so i would like to keep this complaint open until the Casino has paid in full please.

Dear Customer,

You are welcome to keep the complaint open. However, please be aware that we do not have any influence over the withdrawal duration. Withdrawals will be processed in accordance with your VIP limit and our terms and conditions.

Since your account has already been verified, rest assured that the withdrawals will be paid accordingly.

Best Wishes,
Customer Service

Dear @leeon94,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Casino stopped paying. Last withdrawal was processed on the 12th.

Dear @leeon94,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Customer,

We would like to inform you that your withdrawals are being paid as per our terms and conditions. As we can see, your previous withdrawals were paid.

Thank you for understanding!

Best Wishes,
Customer Service

I want to keep the complaint open untill i am paid in full

Dear @leeon94,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

You are not paying in a particular time frame so i do leave this complaint open.

Yes nothing received big amount still open.

Dear customer,

As we have mentioned before, the withdrawals are being paid in accordance with the Terms and Conditions.

We kindly request you to keep requesting the withdrawals in accordance with the articles 6.11 and 6.15.

Best regards,
PowerUpCasino team

Yea sometime you not pay through your own guidelines.

Dear customer,

We are continuing to pay out the withdrawals in accordance with the Terms and Conditions.

We would like to remind you that it is possible to have up to three active withdrawal requests in accordance with the section 6 of the website's Terms, i.e. there is no need to wait for the payment of the one withdrawal in order to request the next ones (up to 500 EUR per day).

Best regards,
PowerUpCasino team

Dear @leeon94,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

When the complaint is closed they stopped paying everytime please keep it open. untill paid full amount.

Dear @leeon94,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.